Greenway Kia of Hickory Hollow

Tatianna D 

on BBB

6 months ago

I leased a vehicle 7/25/2024 and was overcharged the monthly rate for my lease payment based on MSRP. My uncle who is a financial advisor reviewed the lease term and told me I was overcharged. He called on my behalf to speak to the sales manager who apologized over and over for the treatment I received. I was told I would be cut a check as a payment for what I was overcharged. They told me it would take approx 2 weeks and then I would receive it in the mail. Before I left that day, the sales manager asked that because they r... read more

Anna W 

on BBB

a year ago

Do not deal with this company at all. I bought my 2019 Kia Soul from them which had 15,000 miles on it when I bought it. My car came with 60,000 mile warranty and at 56,000 miles I took it to the service dept because I went to get my oil changed at a different place because Kia did not offer a shuttle to take me to work so I had to get my oil changed close to home and I was told I had to sign a wavier because I had no oil in my car and I was there early on mileage to get my oil changed. I took it to Kia and the serivice rep ... read more

Tonya R 

on BBB

a year ago

My car has been at Kia for 2 weeks. I called myself to find out what might be going on after a couple tries I got a call back. First time in 2 weeks. They drove it but could t find the problem. They will continue to try and figure out the shifting issues. No concern over the inconvenience. Thankfully I have something to drive last visit I had to rent a car for a week. Not cheap. They don’t offer loaners. 

Amanda H 

on BBB

a year ago

Do NOT Use Service Department. Nick will lie or get lied to by his "Service Reps". They lied to me to get me to hurry and bring my car in stating would get worked on next day. Next day, I get a call thinking it is on what it wrong with my car. Nope - It was just to do an intake on what was wrong. Understand to book the appointment I already gave them every single detail they asked on the intake call. Then I was told 10-14 days to get it just looked at and quoted. An additional 2 weeks later, I had to call 6 times to get some... read more

Jerry B 

on BBB

a year ago

I would not recommend this company at all. Kia has had my car for three weeks. I am not able to contact anyone in the service department. They don’t answer the phone. Voicemail boxes are always full. Also, i have been hung up on by associates in the service department. When i visit the service department, i am completely ignored. Customer service is absolutely terrible. When i try to ask for updates, they give extremely vague answers. 

Jasmyn M 

on BBB

a year ago

Do not use this company. If I could leave zero stars I would. There is zero communication with their customers as it relates to the service department. They keep cars for weeks at a time with zero information on when the cars will be returned to the customers or when the cars will be repaired. You can obtain multiple responses from different people, but no one is consistent with an answer. Even the “managing partner” does not respond to emails, text, messages, or phone calls. The severe lack of urgency to return vehicles to ... read more

Kristi W 

on BBB

a year ago

Greenway Kia of Hickory Hollow we have bought 2 vehicles from them. They sold me on this extended warranty. so I bent one of my rims when we hit a pothole. So I had to take the rim to the service department for the warranty to get fixed over 2 weeks ago when the service guy ordered a new rim. Rim came in but warranty says the old rim can be fixed. As of 5.10.23 rim still isn’t fixed and hasn’t picked up. they just now picked the rim up to get fixed. So we have been driving on our donut since then and now the donut is done an... read more

John P 

on BBB

2 years ago

I paid my car off early and had gap insurance that I paid $850. For when I bought the car 11/27/2019 buying paying off early I have around $400. Coming back. I went to KIA on 2/272023 and talked to Michael M****** and gave him a copy of my gap that I had paid and he said I had around $400. Coming back and it would take about 5 weeks. I went back on 4/17/2023 and he could not tell me nothing said he would call me has not when I call it goes to message and it’s full. I think this is bad business as I have bought two cars from ... read more

Niko B 

on BBB

2 years ago

This place is a joke. After purchasing my wife’s care on August 28 2022 i never heard anything back from the dealer in regards to my tags. My tags were about to expire on October 26 2022 and i had to call multiple time to get them reissue the new temp tags. After asking why i have not gotten my permanent tags it appeared that Mark, finance manager nor the receptionist had any idea what was going on. Than the receptionist took it upon herself to fix. After she made a few phone calls she told me that the other sister dealershi... read more