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Greenway Kia of Franklin
- Car Dealers
- Franklin, TN
About this business
Greenway Kia of Franklin is proud to be an automotive leader in the Franklin, TN, area. If you desire a truly different buying experience in a state-of-the-art showroom that has the friendliest setting, you've just found a great place to shop. Since opening our doors for business, we have devoted ourselves to helping and serving our customers to the best of our ability.
Location details
1413 Murfreesboro Rd, Franklin, TN, 37067, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
I would NEVER buy from this dealership. Mathew C***, Sales Manager is the most unprofessional person I've seen manage a dealership. We purchased a $63k vehicle, the most expensive on their lot. Within minutes of driving it off the lot we had a service suspension light come on. Since this Kia dealerships can't check any mechanical issues of other OEM cars they advised us to have a GM dealer look at the car. The other managers there advised they would have us check to see what the issue was and then we could discuss it. When M... read more
Business response:
Spoke with customer the day the customer brought Yukon into dealership explained that service looked at car and we were not able to read the code because we don't have the equipment required to scan the vehicle, which also means we could have never of inspected or cleared that while on our lot. Customer explained through text to sales associate didn't want to wait for OEM dealership to inspect and demanded a loaner car. I called customer to resolve, asked when light came on and if they test drove, customer stated I was actin... read more
I brought my 2023 Kia Sportage in and was told that the water pump needed to be replaced. Its under warranty. Prior to bringing it in, I only had one or two incidences where the temperature gauge would reflect a temperature increase after quickly accelerating on hour+ long drives, But this would only happen for a moment and then quickly show that it cooled down. May 22 was when I brought the car in. On Friday, May 31 I was advised that the car was ready to get picked up, so I drove 45 minutes to go get the car and as soon as... read more
Business response:
Concerns for *** ******, the vehicle part that kia the manufacturer sent us was a faulty water pump the technician drove the vehicle after completing repair, at the time the vehicle did not over theat. Customer did not ask us for a rental and we did not know she had gotten one. The Repair was done a second time and completed within 48 hours, Customer was advised to contact Kia Consumer Affairs.
Not eligible for warranty/(since I couldn’t find any address for Kia corporate)yesterday (12-19-23 I took my kia soul 2016 because I received a letter about a class action against Kia because of the engine failure, it cosuming all the oil leaving the engine completely dried, just to take it to the dealership I had to buy to quarts of oil,well, I have to leave it there and called me at night that my car was not eligible because of a branded title, (they said they had to call kia corporate) and they were the ones that didn’t w... read more
Business response:
Franklin Greenway Kia is happy to do the work but they part and labor will not be covered by customers warranty through kia corp. any concern over coverage would have to be directed to Kia Corp.
The customer service is horrible. They are wanting to sell me a vehicle but don't reply to any of my questions. The information I was given was incorrect concerning the deal I was trying to work. They were not even able to supply me with a car fax. I would not suggest anyone deal with this dealership. Customer service is horrible.
They are the worst company I ever had to deal with, my daughter got approved through *****Bank and we arrived at the appointment to pick her car up upon the approval credit. We got there they didn’t introduce themselves and the salesman asked my daughter for her drivers licenses so she thinks that she getting her car. We test drove the car, got back to the dealership only to wait for hours because they was on some **the salesman asked her to inter her social security number on the key pad so he can look for her application, ... read more
Greenway Kia of Franklin has the worst dealership customer service I've ever experienced in my 71 years.. My 2020 Telluride has been in their service department for five days for an engine light being on. It is covered through the warranty. Don't know what the problem is because they have not called me, I have called them, emailed them and texted the service manager and general manager, no reponses. The only person I have talked to is their receptionist who is not sharp by any stretch. I'll have to drive from Columbia tomorr... read more
My car is still at dealer ship cause unsafe to drive after going in for recall notice on June 6 2023 I have been lied to I think they thought I am old 70 years old they could treat me as though I was stupid and they tried to get me for 178.00 plus labor for flashing recall now no windows no locking of car works I'm at my wits end I told them it was unsafe to drive I was leaving it there till they fix it right .I am waiting for call from Kia America in Georgia and if they don't help I guess I will be sitting in front of Kia i... read more
I bought a 2018 *****accord from them and when we got it home we noticed the wheel bearing was roaring. No big deal since we bought the extended warranty. Well the warranty company said it’s within 45 days so it’s the dealer’s responsibility. I’ve been trying to get my car fixed for 2 months now and every person I’ve talked to at greenway Kia has lied to me. Quan was the salesman and he’s been of no use, a service manager named Justin who I was dealing with told me they orders the wrong part (twice in one day) also told me h... read more
I purchased a 2019 Mini Cooper Countryman All4 S from Greenway Kia, October 11, 2022. Three weeks after the purchase the rear brake warning light came on. Service was performed on 12/31/22. At that visit my wife asked about the front brakes and was advised that they did not have an issue, she was also advised that there were two tires in the service department that should have been put on the car before it was sold. This is a major concern for me because we were told about a full inspection that is performed on all the vehic... read more
Frequently asked questions about Greenway Kia of Franklin
How is Greenway Kia of Franklin rated?
Greenway Kia of Franklin has a 4.3 star rating with 4,253 reviews.
When is Greenway Kia of Franklin open?
Greenway Kia of Franklin is closed now. It will open at 11:00 a.m.
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