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Good Samaritan Hospital Medical Center: Emergency Room
- West Islip, NY
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Location details
1000 Montauk Hwy, West Islip, NY, 11795, United States
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RecommendedBest experience and some of the most talented, kind and considerate physicians and nurses around. Highly recommend!!!
My brother was transported here from Guthrie Cortland on Monday 12/21/2020. Myself, and my family members, are highly disgusted with the administration here. I’m a nurse, and well aware of the pandemic, and of covid, however, I also know that rules can be bent for certain circumstances. My brother was a 41 year old man that was born disabled, with Spina Bifida. My mom was his power of attorney, health care proxy, and most importantly his biggest supporter. She was always there for him through everything in his life. As you c... read more
Business response:
Hi Nick -- We're sorry for any frustration that was caused. When you visit MedExpress for a COVID-19 evaluation and testing, we will collect your co-pay and bill your insurance for the medical evaluation and treatment received from our medical professionals. If a COVID-19 test is ordered on your behalf, it will be an additional cost determined by your insurance company. If you have additional questions regarding your bill, please call our customer service department at 888-249-6365 (Mon-Fri 8 am-7pm). We hope this helps!
my poor uncle didn’t get too see anyone he cared about for the entire last week of his life. I’m disgusted that his mental comfort was the last of their concerns. They also told us there was nothing more they could do for him & that they’ve done all they could do. When my mom asked the nurses if they had run atleast 3 tests, they hadn’t. They didn’t do all they could do. The last hour of his life people are allowed to visit him, but for the week nobody was? No way no how should that be okay. My heart breaks for him, he was p... read more
They are never, EVER on time. Even for a virtual visit! I’ve been waiting for over 45 minutes! I love the staff, but my time is important too! Once they finally make it in there to see you, you get rushed out the door/off the call!
Horrible service. My wife went to the er after a recommendation from bettermed doctor. She has been having trouble breathing for a few weeks. ER doctor came in to the room and only used the stethoscope for diagnosis. He went by the information from bettermed and told us her problem was environmental. I questioned his diagnosis in a firm but respectful tone no cuss no fuss. He immediately left the room. 5 minutes later a Henrico police officer came to me for questioning. Yes, seriously, all I did was question the doctor. The ... read more
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My daughter had a COVID test at this facility on 12/13/2020. She is still waiting for the result. When she calls the office, she gets no response. This office provided poor customer service. I do not recommend this office.
Business response:
Hi, thank you for taking the time to share this feedback. Quality care and good customer service are our priority, and as such, we take comments seriously. We have escalated your concern to our leadership so they can research your delay further.
Frequently asked questions about Good Samaritan Hospital Medical Center: Emergency Room
How is Good Samaritan Hospital Medical Center: Emergency Room rated?
Good Samaritan Hospital Medical Center: Emergency Room has a 3 star rating with 528 reviews.
When is Good Samaritan Hospital Medical Center: Emergency Room open?
Good Samaritan Hospital Medical Center: Emergency Room is open now. It is open 24/7.
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