This profile has been claimed by the business owner or representative.
Gold Seal Mechanical, Inc. was founded in 1967 by Robert E. Dixon, Sr. and Richard L. Dixon as a plumbing company dedicated to taking care of their clients' plumbing needs. Richard Dixon continues today as president and CEO of the company. While Bob Sr. would have delighted in seeing his great grandsons develop as licensed journeyman plumbers, he would have taken as much pleasure in the quality, integrity, dedication and teamwork of the plumbers, trainees and support staff that is Gold Seal Mechanical, Inc. and Gold Seal Plu... read more
5524 East Boone Avenue, Spokane Valley, WA, 99212, United States
Get directionsRon and Brandon came to our home to discuss options for replacing our water heater. Both were friendly, courteous and knowledgeable. They answered all of our questions and provided three quotes to be reviewed.
I thought they did and excellent service and showed me a few things that could prevent future problems. They were friendly and courteous.
David was conscientious and knowledgeable and resolved my issue quickly. Will use Gold Seal again!
We had a drain problem and Steve came out to help us. He was extremely pleasant, taught us a lot about things we needed to know, and left us feeling very happy about the experience. I would want to ask for him, specifically, for any future problems but he's not a journeyman yet and, for now, can only handle drain problems. Steve was great and if all their employees are like Steve, they are a company who is doing it right!!
The men who were here were very courteous and pleasant. The cleated the slow drain in my bathroom sink and replaced a gasket in one toilet that had a problem running water. They might have spent no more than 20 minutes taking care of my problems. My issue is the cost of the work which I feel was very high. I am a widow on limited income and legally blind. Yes I needed the work done but I feel that the charges did not fit the amount of time spent. They also sat in their truck in front of my house for at least 15 minutes befor... read more
Business response:
Thank you for the input and talking with our service manager on the phone. We are glad you have a better understanding of your service call and our procedures. As we discussed, our 50 plus years in business has taught us we can not diagnose problems over the phone and give a correct estimate, that's why we offer a no obligation estimate free of charge in the greater Spokane area. The job went well and the short amount of time was because we had a second plumber to help with the task at hand - at no extra charge to you. Becau... read more
Benjamin is professional, experienced and a pleasure to know. He has helped to make an unpleasant necessary repair become much less painful. We are so glad he has been available to help us!
Gold Seal Plumbing is always a pleasure to deal with. Benjamin’s visit today was on-time, professional, and excellent at explaining what needed to be repaired.
I am disappointed in the crew who did not know how to fix the problem. Did not receive promised quote by email! Had to call another company to get my problem fixed in 60 min.
I think when you are told that there is a $25.00 fee to look at your problem and give you a quote to repair that should be it. To be charged $206.00 to check it out once you are on site seems a little underhanded. When a customer calls in they should be told they would also have to pay for the time to do this.
Business response:
Thank you for your feedback. I'm glad we were able to talk and clarify your concern. As we discussed, you were not charged the $206.00, instead, the price quoted was one of two estimates provided for needed services. Please feel free to contact our service manager if you have any other questions or concerns.
Gold Seal Plumbing has a 4.8 star rating with 11,394 reviews.
Gold Seal Plumbing is open now. It is open 24/7.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com