General Utilities

Mike P. 

on Citysearch

12 years ago

My family has been a customer for over 25 years and your prices are without a doubt the highest of anyone in the business. When asked to be locked into a price we are ignored. This is no way yo treat a longtime customer or any customer for that matter. We recently paid 4.64 a gallon and prior was 4.74 per gallon while competition were as low as 3.64 per gallon. Thats quite a difference. Is there something special about your oil? I'm leaving General and plan to make my feelings known to your upper management.Shame on you peop... read more

Chris G. 

on Citysearch

12 years ago

General Utilities billed me $271 for a new transformer and labor saying it is not covered and that this was a storm related event. Apparently, they feel they can bully customers into paying this saying the transformer blew the generator. What actually happened was the blow off valve sprayed water all over the burner and transformer thereby shorting it out. The mechanic installed a 30inch extension pipe onto the valve to prevent this from happening again. He made no mention of this and submitted the ticket anyway. Unfortunate... read more

Usman A. 

on Citysearch

12 years ago

I have contract with this company for more than four years 24/7 all parts and labor included. During the Hurricane storm Sandy my boiler stop working.They sent the heating guy.He looked at and left to come back with a part next day.Boiler did work overnight and stopped .An other heating guy came and called the company the part my boiler needed.The company called me next day that you need new boiler.Give us $5560.00 and we will install a new boiler for you.They left me and my my kids in the cold for 10 days despite the fact t... read more

marie d. 

on Citysearch

13 years ago

General Utilities keeps on over-filling my oil tank and the oil goes into my garden. They keep saying they have no way of knowing when my tank is full. I told them the gauge that indicates full is very visable from area they are standing to refill the tank. They give me many silly answers thinking that a senior is stupit. I have complained to the oil company and they deny that they overfill, even though I showed them where the extra oil spilled. The last time they filled my tank they thought they would be clever and they twi... read more

dbsareus3 

on Citysearch

14 years ago

Stay away from this company – I have been with this company since they bought out Benit. They have done the same thing with the pricing as these other people have complained about. No one will address me on the phone. I get a blow off every time I call and am told the "Price negotiating Dept. will contact me." I have called everyday for three days and I get the same line. I used to call every May to lock in my price with the previous company so I continued to do that for a few years because everytime I called no one seemed t... read more

billyboy19 

on Citysearch

15 years ago

whats included in a contract. – I just paid over a hundred dollars for a contract to fix any repairs if needed. The first problem that i had now they want to bill me $750 dollars to fix it. Something with the coil in the oil burner. does anyone know if this should be included or has anyone actually seen their contract???? 

AttorneyJay 

on Citysearch

15 years ago

Here's How General Gets You – The two oil pricing plans, General's "Flex Price Option" and the "Cap Price Plan", may well have been designed by the Mob (Hmmmmm?). The Flex Price shifts, as the customer service person graciously explains, with market conditions. Your first delivery price will be a low ball and satisfying. Then they've got you. What Flex Price really means -- and you signed the contract that says so -- is that General can charge you what ever they want. Trust me, you will be charged more than any other L.I. co... read more

dave99999 

on Citysearch

15 years ago

Absolute Nightmare! Stay Away!!! – You can't commend a company for doing their job by delivering what you paid for in the first place. That is what they are supposed to do. God help you if you decide to terminate your contract and shop around for cheaper oil. I had paid them the remainder of the previous year's balance as agreed. After sending in the obligatory certified letter to terminate (not auto-renew) the contract, they had continued to send me balanced billing receipts and got no confirmation that my account had been ... read more

MSalter 

on Citysearch

15 years ago

Stay away from this Company – When it comes to filling your tank or getting service they're quick. However they have a terrible customer service, and they never miss a tiny opportunity to overcharge you. Even you cancel the contract they keep on filling your tank and charging you x2 of the regular rate, if you can get somebody from customer service you may try to fight with them, they'll transfer you 5-6 times and the call will drop. If you insist on not paying, because it's unfair & you can't find anybody to solve your prob... read more