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Gene Messer Hyundai
- Auto Repair
- Lubbock, TX
About this business
Gene Messer Hyundai invites you to visit our Car dealership in Lubbock, TX. Our team members are standing by to provide you with some of the best deals near you on Hyundai Cars & SUVs, as well as financing, maintenance, repair, parts and more. Find out why we are one of the Lubbock area's most trusted Hyundai dealers. ESPANOL Gene Messer Hyundai le invita a visitar nuestro concesionario de autos nuevos y usados en Lubbock, TX. Visitanos hoy para carros Hyundai y SUVs, asi como servicio completo, autofinanciamiento y mas. Nue... read more
Location details
4025 W Loop 289, Lubbock, TX, 79407, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I am on my way to get my car after the SECOND TIME dropping it off... 2 times it has been dropped of it was not worked on AT ALL.the worker ( Claudia Puente) was rude and unprofessional during every call. Constantly did not know anything about what was happening to my car. When I told her I wanted to talk to a manger and explained my distress(Calmly and professional) She hung up the phone on me and continued to forward my calls. I AM PICKING MY CAR UP WITH IT BEING IN THE SAME CONDITION AS I LEFT IT. NOT FIXED. I DO NOT RECO... read more
Business response:
We're sorry that after further attempts to resolve your concerns that we were unable to meet your expectations. If there is ever anything we can do for you in the future, we hope you’ll give us the opportunity to earn your business back.
I do not recommend getting your car serviced through them, customers are clearly not their priority and could care less about satisfaction. Very rude and unprofessional. My car is still not fixed after 2 visits and have yet to see any management try to fix the situation.
Business response:
Thank you for bringing this to my attention. I apologize that your recent visit was anything but satisfactory. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Brendan Cimino General Manager bcimino@GeneMesser.com
Not very good for service. Second time I’ve dealt with the place and they get parts orders wrong and have been rude on the phone. I will never get a Hyundai again if I have to deal with them.
RecommendedI was hesitant about Gene Messer Hyundai.... but they quickly blew me away with their professionalism and customer service. I was contacted by a couple people not in a pushy way but making sure I was being taken care of!! They did everything over the phone, I just had to come in and sign paper and pick up my vehicle!! Which I am loving!! Thank you Gene Messer Hyundai!! Brendan Cimino was great to work with!!!
Took my car in for a factory update and an oil change after almost 2 hours I had new oil and no upgrade. even though I got the piece of mail saying I needed to bring it in for preventative measures. upon leaving and doing 75 down the highway found out they didnt put the screws back in the plastic under piece and about scared the hell out of tje entire family when we were passing a semi and the wind caught the plastic flap and started making a screeching growling noise very loud. after calling and talking to them they told me... read more
Business response:
Thank you for bringing this to my attention. I apologize that your recent service visit took longer than expected and was unpleasant. I would like an opportunity to address your concerns and to earn your business, please contact me at 806.776.2715. I look forward to speaking with you. Brendan Cimino | General Manager bcimino@genemesser.com
Very professional service crew...I always feel that everything they said they were doing was done!
Had a great buying experience. 2nd vehicle we’ve gotten there Very professional and friendly team! Thanks also Taylor for all your help!!
Great experience getting my car serviced today. I was very impressed with the knowledge and going above and beyond to correct some issues.
Took care of me. Knocked some money off on repairs, gave me a new loaner to use. Happy
Frequently asked questions about Gene Messer Hyundai
How is Gene Messer Hyundai rated?
Gene Messer Hyundai has a 4.4 star rating with 2,053 reviews.
When is Gene Messer Hyundai open?
Gene Messer Hyundai is closed now. It will open tomorrow at 9:00 a.m.
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