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Gene Messer Hyundai
- Auto Repair
- Lubbock, TX
About this business
Gene Messer Hyundai invites you to visit our Car dealership in Lubbock, TX. Our team members are standing by to provide you with some of the best deals near you on Hyundai Cars & SUVs, as well as financing, maintenance, repair, parts and more. Find out why we are one of the Lubbock area's most trusted Hyundai dealers. ESPANOL Gene Messer Hyundai le invita a visitar nuestro concesionario de autos nuevos y usados en Lubbock, TX. Visitanos hoy para carros Hyundai y SUVs, asi como servicio completo, autofinanciamiento y mas. Nue... read more
Location details
4025 W Loop 289, Lubbock, TX, 79407, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I bought my new Santa Fe in late August. The actual sale went very smooth, had some issues with a few dings, scratches and a stain on carpet, this car was a demo, but they were resolved to my satisfaction. Thank you Jeff, Casey, and Matthew! I recommend Gene Messer Hyundai to others. Don't be afraid to speak up if you don't like something. I'm living proof that they want to make you happy.
Jessica has no professionalism or communication skills. She also seems depressed and tired. Really the whole feel when you walk in the used cars building is sort of like walking into a non legitimate car dealership. The only person that seemed to be qualified to be there was the finance person (black guy). Will certainly not recommend!
Business response:
Thank you for your feedback. I appreciate you taking time out of your day to let me know about your experience. I would like to speak with you about this and get more information, and see if there is anything I can do to fix it. I would also love to use this as a learning opportunity, and fix the issue for future purposes. Please email me at jsafran@genemesser.com, or contact me by phone at 806-785-853. I look forward to hearing from you. Jeremy Safran, Internet Director
Jessica was awesome! I told her what I needed and she got it done. Everyone was friendly and most of the work was done online. Top notch service!
Business response:
Thank you, Malindsey! We're glad you had a great experience. :)
There isn't a zero, so if you are expecting a phone call...or 12...to be answered by a . live . person, or even returned, don't hold your breath. EPIC FAIL
Business response:
Hi Debi Elmore Fields Buck, First I want to thank you for your feedback. I appreciate you taking time out of your day to let us know about the issues you were having with getting a hold of us. Second, I sincerely apologize that your experience was anything but satisfactory. If you provide me with a bit more information, I’d be happy to see if we can do anything to fix it. Please contact me at jsafran@genemesser.com I look forward to hearing from you. Jeremy Safran Internet Director
We purchased new and used vehicles from here the whole process is awesome from the receptionist to the GM everyone is amazing they really are looking out for your best interest. Not just in it to sell you a car.
Service Department... Wow...what to say...I had my car towed there (it wouldn't start and the electrical system somehow locked and my keys where inside). They unlocked the car and never looked into my original problem (yes...they said they thought I had it towed there to be unlocked. I spoke to several people about my issues!!). If I had not called to check on my car they would have never called me! AND! They towed it to the bigger Gene Messer Chevrolet the next morning WITHOUT notifying me! No one from the Hyundai location ... read more
GREAT Customer service!! They always go above and beyond to take care of our needs!!
Thank you Jeremy Safron for your amazing, honest service! I'm so glad to be a part of the Hyundai family! Loving my Taurus! ♥
Heather did a GREAT job finding and making arrangements for us to drive the used car we bought. She stayed in touch without being a pest and we found what we needed! Curtice also helped us resolve problems we incurred in McKinney and at Kia. Highly recommend Heather if you are looking for a car! They will take care of you!!!
Frequently asked questions about Gene Messer Hyundai
How is Gene Messer Hyundai rated?
Gene Messer Hyundai has a 4.4 star rating with 2,053 reviews.
When is Gene Messer Hyundai open?
Gene Messer Hyundai is closed now. It will open tomorrow at 9:00 a.m.
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