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GatorGuard of Detroit
- Home Services
- Livonia, MI
About this business
GatorGuard offers a wide variety of coating options for your garage, patio, driveway and even the interior of your home. While beautifying and reducing allergy-inducing dust inside your home, your garage and exterior surfaces benefit from GatorGuards impenetrable coating stopping costly salt and water intrusion damage. Our customized garage floor coatings allow homeowners to choose from nearly limitless options in color, patterns, and textures with our proprietary coating systems. The result? A room that's finally worthy of ... read more
Location details
12900 Farmington Rd, Livonia, MI, 48150, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 6:00 p.m. | |
| Tue | 08:00 a.m. to 6:00 p.m. | |
| Wed | 08:00 a.m. to 6:00 p.m. | |
| Thu | 08:00 a.m. to 6:00 p.m. | |
| Fri | 08:00 a.m. to 6:00 p.m. | |
| Sat | 09:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
I had Gator Guard do my front porch and they told me it was to be skid resistant. I had people slip on the porch and there weren't enough chips put in it. The color was lighter than we wanted. I contacted them and had the supervisor of the ************* come out and look at it and he told me that he would contact the owner in Indianapolis and let him know about the problem and have him contact me. The owner never contacted me so I called the Dayton supervisor and told him that the owner never contacted me and he said he woul... read more
Business response:
**************,We have reviewed your concerns and apologize that you were not able to speak with an owner to discuss. While we strive for perfection, sometimes expectations are not met, but please know we stand behind our install and product. We'd like to have a Field Supervisor inspect the slipperiness of your porch. Naturally any protected/coated concrete surface will be less grippy than uncoated concrete that absorbs moisture; and we always add adequate anti-skid media into the top coat, making it skid resistant, not skid... read more
I gambled with GatorGuard and lost. Don't be fooled by the ads in the ********. I paid $5,000.00 for my garage floor covering. The work was started on 03/31 and completed on 04/23. I called the ******* (******) and told him that they had missed putting the top coat on a spot in the floor and there was other places in the floor that was not right. They came again and said that they fixed the problem. ***** ****** came to check the floor on 04/12 and agreed with me that the floor wasn't done properly. *** ****** said he would ... read more
Business response:
Hello Mrs. C*****, We apologize for your unfortunate experience to date, as we pride ourselves on top quality work and an enjoyable customer experience. We are aware of your concerns, and one of our Senior Mgmt members will be in contact with you to discuss correction. Our goal is to earn your trust again, and provide the solution you'd initially hoped for. Thank you, GatorGuard
Had Gary come out today to give a quote to surface my front patio. He constantly compared them to other companies...I do not care about if anyone else doesn't do this or that I want to hear 100% about you guys and ypu guys only. Got annoying after a bit with the constant comparing...needs worked on focusing 100% on YOUR company. Good slideshows and pics of their work but when it came down to the numbers and scheduling...it honestly really sucked and here's why. Talk about salesman pressure...everyone's worst nightmare right?... read more
Andrew C, my estimator/salesman, discussed why the GatorGuard company was started when he came to our house 7/15/2020 to give us an estimate. He explained that the owner had started the GatorGuard company after a bad experience he had when another company had done his garage floor. That other company had done a terrible job on his floor and he knew he could do it better. That other company had splashed product on his baseboard and walls among other things. Unfortunately, the same thing happened to us. During every step of th... read more
Business response:
Mr. G********, We pride ourselves in providing a higher level of experience for our customers, and we're truly sorry that you had been less than satisfied with some of the experience. We have been in close contact with our Prod Mgr about your concerns. I understand you have spoken and met with Aaron more than once, and all items have been addressed to your satisfaction. We will use your experience as internal training and betterment steps, and truly appreciate your business and support. I hope we've shown you that mistakes d... read more
I feel I was subtly misled in the contract(s) I signed. The salesman who wrote them is no longer with the company, and I do acknowledge my own negligence in this matter. I requested front porch and back patio coating. I assumed both would be on one contract. I was emailed a 27-page contract. Turns out that I had signed two contracts. I had no idea, and ignored the second email sent to me. The first contract I signed -- 27 pages! -- read "Total Investment" on page one. On page two, in small type, was the note "Front Porch." I... read more
Business response:
Mr. George, I want to thank you for your feedback about our agreement length. We'd like to find a better way to streamline it, but as you know, home improvement agreements have many details of scope, exclusions, job site pictures, etc. to ensure we all have a clear understanding of the job to be completed. Since you chose to have two areas completed, each with their own specific scope, you received two separate packets. We do this so we can schedule each job individually, since the patio may have been moved due to weather co... read more
Frequently asked questions about GatorGuard of Detroit
How is GatorGuard of Detroit rated?
GatorGuard of Detroit has a 4.7 star rating with 308 reviews.
When is GatorGuard of Detroit open?
GatorGuard of Detroit is open now. It will close at 6:00 p.m.
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