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Gateway Bridal & Prom
- Bridal
- Salt Lake City, UT
About this business
Monday 10 to 6 Tuesday 10 to 6 Wednesday 10 to 6 Thurdsay 10 to 6 Friday 10 to 7 Saturday 10 to 6
Location details
360 Broadway #101, #1, Salt Lake City, UT, 84101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Business response:
Thank you for the rating Emily!
If I could give them 0 stars I would. First off all they measured my daughter wrong. Two different people measured her and got different measurements but then ask the bride, a young woman which she wanted to go with. How could she know, she not the specialist. When the dress came the attendant spent a lot of time in the dressing room with her then went and got another person to ask help her. After 20 minutes they came out and my daughter had the dress on. I could see it was pulling in the rib cage area. They ask her if she c... read more
Business response:
I apologize that you had a negative experience with our store Camille. When it comes to the fit of a brides dress, we do have to go off of what the bride tells us feels good to her liking. We go off of what the bride says feels best on her body as every bride has a different preference of how she wants her dress to fit. I hope that your daughter has a beautiful wedding day and we wish her all the best in this exciting new chapter of her life.
Gateway Bridal has the worst customer service in the world. My friend purchased her wedding dress there and it came with cap sleeves instead of the sheer lace sleeves she'd ordered. Rather than apologize and order a new dress or fix the sleeves, they gave her a list of tailors who could alter it -- and offered just $60 to cover the alterations. They never apologized or admitted that they'd made a mistake. They simply told her it was "the right dress but the wrong sleeves." How is that the RIGHT DRESS? And why should you have... read more
Business response:
I apologize that you had a negative experience with your friends wedding gown experience. We did order the correct dress, however it did come with the incorrect sleeve. We did cover the entire cost to fix the sleeve to make it correct for her. We do not do any alterations here in our store, we refer out for any and all alterations with every bride that comes into our store. I hope that your friend has a wonderful wedding day.
On Monday We called in to see if the dress had come in. They said it had. We had to call again Thursday to see if it was ready to try on and pick up. We went in Thursday and they ordered a dress with an entirely different sleeve. They told us we were the guinea pigs for a new sleeve and were excited to see it....... we didn't order that sleeve, and they had the dress from Monday to Thursday with the wrong sleeve and didn't let us know. Poor customer service is all that followed.
Business response:
I apologize for your negative experience with our store Lindsey. We do strive to always give the best customer service and I apologize that you received less than our best. In regards to the dress with the incorrect sleeve, we did try to find the best solution to get this fixed for her and it did take a couple of days to get correspondence with our vendor. We have more than compensated the bride to correct that sleeve. I am sure she will look gorgeous on her wedding day.
My experience from the moment I started my appointment to the end of my appointment was absolutely a dream come true. Before I had decided to come to Gateway Bridal and prom I had tried out so many different wedding shops to the point where I became discouraged, frustrated and tired. Avery who was my consultant did more than offer the BEST service! She was so sweet and actually took the time to find something that I wouldn't just like but LOVE!! She took the time to actually understand who I was and what I liked and gave me ... read more
Business response:
Thank you for the review MelemanatuKimoana! We are so glad that you had such a great experience with us and were able to find your dress! Avery is great at what she does and so glad that she helped you find your dream dress.
BE WARNED!!! If you order a dress from Gateway Bridal, and they mess up your order, they will NOT fix it or make it right! I went and picked up my wedding dress, just to discover that the girls in the shop did not know how to measure, nor fix a major mistake once discovered. Because I have a short torso, I wanted the bodice of my dress shortened so that it would hit my waist at the correct spot. After spending over an hour at my fitting appointment, taking measurements & determining the best course of action, they took a cus... read more
Business response:
I apologize Madison that you had an unpleasant experience with our shop. We did order the dress exactly as you ordered and specified. I am sorry if it was not exactly like you were expecting and hope that you still will have a gorgeous wedding day. We wish you all the best.
Took a little long for me to post a review due to the chaos of a wedding and moving... Claire was amazing to work with back in January. I was on a short time frame, as I was needing it for my wedding in March. Gateway Bridal was my first stop for a long afternoon of looking for a wedding dress from Salt Lake City to Ogden. I went in as a walk in and felt just as special as I know I would have if I had made an appointment. I fell in love with two gowns, but decided to look at other stores before making my final decision. Afte... read more
Business response:
Thank you for such a kind review Andrienne! We are glad that you had such a great experience with us and with Claire. She really is great at making everyone feel special and important. And thank you for posting photos, they look absolutely gorgeous!
Everything about getting my daughter's wedding dress was great. Brandi helped us on our first appointment and she was so helpful and friendly. The dress came in 2 months early. Claire helped us on the pickup appointment and she was great too. I couldn't ask for a better experience.
Business response:
Thank you for the review Angela! So glad to hear that you had an awesome experience with us.
Avery is so bubbly and she was real great at helping out my cute friend!
Business response:
So glad to hear that you had a great experience at our shop! Avery is great at what she does and we will make sure to let her know of your kind words!
Frequently asked questions about Gateway Bridal & Prom
How is Gateway Bridal & Prom rated?
Gateway Bridal & Prom has a 4.8 star rating with 1,637 reviews.
When is Gateway Bridal & Prom open?
Gateway Bridal & Prom is open now. It will close at 6:00 p.m.
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