Gary L Heller & Associates

Jessica VanLoan 

on Wellness

13 years ago

They went out of their way to make me feel special and respected, and were very sympathetic to my situation. I've never seen more kindness and empathy anywhere else. I feel like they go out of their way to accommodate my schedule. I always get the appointment time I want. This provider has so much helpful information available online. They have an impressive website that's easy to use, with forms that you can fill out before your appointment. They also have a great online presence in multiple directories. They explained all ... read more

Anonymous 

on Wellness

13 years ago

Did this provider ever dismiss your concerns as unimportant? No, they take every concern of mine seriously Was it easy to make an appointment with this provider? I waited longer than I wanted to, but it wasn't terrible Was this provider sympathetic to your situation? Yes, they were sympathetic and caring Did this provider have reasonable prices? Yes Did this provider use excessive foul language? No 

Anonymous 

on Wellness

13 years ago

Has this provider ever cancelled your appointment on you last minute? No, they didn't cancel on me last minute Does this provider give unbiased advice? Yes Did this provider promise services he/she couldn't provide? No, they were able to provide everything they said they would 

Anonymous 

on Wellness

13 years ago

Did this provider promise services he/she couldn't provide? Not at all! They exceeded my expectations Did this provider thoroughly explain the risks and benefits of your treatment? Yes, they made sure I had all the information I needed to make a decision Did you notice a foul odor when you arrived at this provider's office? Not at all, their office smelled fantastic! Did this provider answer all of your questions? Every question I had was answered thoroughly Does this provider maintain a professional appearance? Absolutely! ... read more

Anonymous 

on Wellness

13 years ago

Did this provider's staff seem to respect him/her? Yes, I could tell the staff respected him/her 

Anonymous 

on Wellness

13 years ago

Did this provider seem up-to-date with the current advancements in their field? Yes, they were informing me of new advancements that were extremely recent Did this provider ever postpone your appointment? Not at all! They always try to get me in as soon as possible Was the waiting area spacious? Yes, extremely spacious Does this provider adhere to the customer is always right policy? Yes, they listen to all complaints and make every effort to correct the situation. 

Anonymous 

on Wellness

13 years ago

Are you confident that this provider will continue working with you until a solution is reached? Absolutely! I'm confident they will work hard to find the best solution for me Did they follow up with you after your appointment? Yes, they made sure I had everything I needed! Was this provider's office too cold? No, it was fine Does this provider adhere to the customer is always right policy? Yes, they listen to all complaints and make every effort to correct the situation. Were the waiting room chairs comfortable at this derm... read more

Anonymous 

on Wellness

14 years ago

Was this provider's office too loud? No, it wasn't too loud Is this business in a safe neighborhood? Yes, it was in a safe enough neighborhood Is this business handicap-accessible? Yes, it was handicap-accessible Did you spend a lot of time in the waiting room at this provider's office? The wait wasn't terrible, but it wasn't the best Did this provider ever postpone your appointment? No, they never postpone my appointment 

Anonymous 

on Wellness

14 years ago

Were you able to get answers to simple questions from this provider without scheduling an appointment? Absolutely! I'm always able to get my questions answered over the phone right away! Did you feel like this provider's office was understaffed? No, they were fully staffed Has this provider ever cancelled your appointment on you last minute? Never, they are very reliable.