Furniture Row

Jeanette G 

on BBB

a year ago

The first piece I purchased was online because of Covid. It came torn and broken. I returned it to choose something of higher quality which proceeded to breakdown in a matter of months. I submitted photos and was told the piece was not worth repairing and was given store credit. I chose a chair and a recliner. The recliner broke down shortly before the warranty ended. A repair person was sent to inspect the chair and determined the mechanism required replacement. I inquired every few weeks and was told that the order was rep... read more

Jeanette G 

on BBB

a year ago

The first piece I purchased was online because of Covid. It came torn and broken. I returned it to choose something of higher quality which proceeded to breakdown in a matter of months. I submitted photos and was told the piece was not worth repairing and was given store credit. I chose a chair and a recliner. The recliner broke down shortly before the warranty ended. A repair person was sent to inspect the chair and determined the mechanism required replacement. I inquired every few weeks and was told that the order was rep... read more

Jeanette G 

on BBB

a year ago

The first piece I purchased was online because of Covid. It came torn and broken. I returned it to choose something of higher quality which proceeded to breakdown in a matter of months. I submitted photos and was told the piece was not worth repairing and was given store credit. I chose a chair and a recliner. The recliner broke down shortly before the warranty ended. A repair person was sent to inspect the chair and determined the mechanism required replacement. I inquired every few weeks and was told that the order was rep... read more

Jeanette G 

on BBB

a year ago

The first piece I purchased was online because of Covid. It came torn and broken. I returned it to choose something of higher quality which proceeded to breakdown in a matter of months. I submitted photos and was told the piece was not worth repairing and was given store credit. I chose a chair and a recliner. The recliner broke down shortly before the warranty ended. A repair person was sent to inspect the chair and determined the mechanism required replacement. I inquired every few weeks and was told that the order was rep... read more

Judy B 

on BBB

a year ago

I visited Furniture row 10/22/23 to shop for a sofa set. I browsed the store for 20 minutes or more and not one time did a salesman greet me or ask if I need help. There were 5 or more sales people that were just standing around laughing and talking among themselves. One was even playing with a hand ball. Yes, they did see me in the store. I actually saw a sofa that I liked, but I will be buying from another furniture store in ********, **. 

Judy B 

on BBB

a year ago

I visited Furniture row 10/22/23 to shop for a sofa set. I browsed the store for 20 minutes or more and not one time did a salesman greet me or ask if I need help. There were 5 or more sales people that were just standing around laughing and talking among themselves. One was even playing with a hand ball. Yes, they did see me in the store. I actually saw a sofa that I liked, but I will be buying from another furniture store in ********, **. 

Judy B 

on BBB

a year ago

I visited Furniture row 10/22/23 to shop for a sofa set. I browsed the store for 20 minutes or more and not one time did a salesman greet me or ask if I need help. There were 5 or more sales people that were just standing around laughing and talking among themselves. One was even playing with a hand ball. Yes, they did see me in the store. I actually saw a sofa that I liked, but I will be buying from another furniture store in ********, **. 

Judy B 

on BBB

a year ago

I visited Furniture row 10/22/23 to shop for a sofa set. I browsed the store for 20 minutes or more and not one time did a salesman greet me or ask if I need help. There were 5 or more sales people that were just standing around laughing and talking among themselves. One was even playing with a hand ball. Yes, they did see me in the store. I actually saw a sofa that I liked, but I will be buying from another furniture store in ********, **. 

Bettye C 

on BBB

2 years ago

Bought a chair for my 80 yr old mother in law, that night at 830pm, my mom received a phone call stating her credit card was miss charged by 10 cent and requested her CC # over phone. Of course she thought it was a scammer and called immediately because I paid with my CC. I have called Furniture Row spoke with manager, general manager and they continue to insist we give the CC #. Talk about bad business practices. Not only did they frighten my mom. They continue to worry about a minimal amount on a mistake they made. Not abo... read more