This profile has not been claimed by the business owner or representative.
to update business information, get appointment requests, engage visitors with web chat, and more!
Frisch's Big Boy
- American
- Napoleon, OH
About this business
Location details
1465 North Scott St, Napoleon, OH, 43545, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The customer service is so poor. Waited twenty minutes to place our order and there was only two other tables with customers and two waitresses. The waitress was rude to us and to the table behind us. They returned their food. We waited forever for ours which was not great. The waitress responses were quiet and abrupt for instance “Do you want anything else” like we were an inconvenience. No smiles...no friendliness. We will not be returning to this restaurant which is a shame because we frequent Big Boys at other locations ... read more
Business response:
Denise, we apologize for not getting back with you soon. We are very disappointed to hear about your recent visit with us and would like to make things right. Could you tell us the date and time of your visit so we can address the proper staff members? We appreciate you taking the time to let us know your concerns.
RecommendedMeal was delicious. Service was friendly with a concerned attitude.
Business response:
Jeffrey, thanks for the awesome review! Looking forward to welcoming you back next time! :)
worst service ever. sat at a table waiting on server to come while she was assisting people who were sat after me. i will not be coming back.
Nice waitstaff. Marginal breakfast buffet - the scrambled eggs must have been out of. Carton or powdered. No pancakes on the buffet. Not someplace I’d go out of my way for.
Business response:
Hi Pat. Thanks for bringing your concerns about our Breakfast Bar Buffet to our attention. We will pass them along to our concerned management team as we want to make sure we have a full Breakfast Bar for the future. We hope you give us another chance in the future to make it up to you.
Service was horrible waited 20min just to order and close to an hour for food that is always burnt. There is only like one or two good servers there.
Business response:
Nicole, we apologize for not writing sooner. We're sorry to hear your visit with us did not meet any of your expectations. Could you please message us privately with the date and time of your visit so we can make things right? We appreciate it. Thank you.
Food was horriable service was not much better drove 20 min to eat burnt food in a dirty place then when I complained they never even offered any resolve mmmm won’t be returning ...
Business response:
Hi Heather, we're sorry to hear your visit did not meet your expectations. We would like to learn more as we certainly did not want to let you down. Could you please tell us the date and time of your visit? We would appreciate any detail you could provide as this is not typical of our staff and food and we would like to resolve this. We look forward to hearing from you soon.
Need more waitresses! !
Business response:
Kathy, thanks for bringing your concern to our attention. We are currently working on hiring more staff with our management team. Thank you for your review. We hope you visit us again in the future.
Frequently asked questions about Frisch's Big Boy
How is Frisch's Big Boy rated?
Frisch's Big Boy has a 3.6 star rating with 632 reviews.
When is Frisch's Big Boy open?
Frisch's Big Boy is closed now. It will open tomorrow at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com