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Frenchies Frozen Yogurt Lounge
- Coffee & Tea
- Winchester, VA
About this business
Self serve frozen yogurt with 10 rotating flavors with over 50 wet and dry stoppings.
Location details
555 Adams Dr, Winchester, VA, 22601, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have taken my cars here many times and been pleased with the package purchased. Yesterday I was very disappointed. I paid 29.00 plus tip and today I am wiping down the interior, washing my floor mats and sweeping and vacuuming my interior because it appears as if floor mats were just left in and vacumned around. What happened to their quality service? Do yourself a favor and just do the wash. The rest is just money wasted. Use to brag on this place. Even purchased gift certificates here. No more.
Business response:
I'm sorry to hear that you had a disappointing experience here Candt Stewart. We always strive to make sure everyone leaves happy with their purchase. Please contact a manager at (540) 667-6661 at your earliest convenience and we will try and resolve any issues you had with your purchase.
My husband and I took our vehicle in for a cleaning. We paid $26 to have it washed, wiped down, and vacuumed. When we got the car back, we had to wipe it down because it was still dirty. They had not wiped off the door handles, mirrors, the black trim, and many other areas. We took it to the so-called Manager, and he laughed about it. He said, as he laughed about it, "Yea, they should have cleaned that better or that they don't clean those areas." We will no longer waste our money at this business. If they can't stand behind... read more
Business response:
Hello Ms. Sampson, I'm sorry to hear that you had a disappointing experience here at 5 Star Auto Spa. We always strive to make sure all customers leave our facility happy with their purchase. Your husband had come in to voice his concerns and a manager had asked him if we could address the areas that were missed that were included in the package that was purchased, but he declined stating that he had already cleaned the areas that were missed. If you have any additional questions or concerns in regards to what is included in... read more
I only get my car washed and detailed at 5 Star. My husband and I have been going since they opened.
Business response:
Thanks for the kinda words Kathy! Please let us know if there is anything we can do in the future to make your experience better!
Business response:
I'm sorry to hear that you had a disappointing experience here at our facility. Unfortunately, pet hair is something that typically requires additional time to remove from vehicles and you were not charged for the additional time to remove the pet hair. As we stated when you brought the vehicle back, we would be more than happy to attempt to remove all of the pet hair from your vehicle but there would be an associated charge to have this service performed. If you have any additional questions or concerns, please don't hesita... read more
I got the $9 wash last week & my car was nice & clean. Can't imagine how good the higher washes are!! I'm headed back today to get it washed after driving on I81 in the rain
I bought the premium wash ($17) and my car was still dirty. Then they gave me the next level up wash and I still had to wipe dirt off of it and it scratched my mustang! Smh. Never going there again.
Vehicle was washed and waxed, interior cleaned as expected. BUT, before entering the car wash I needed to pull out of line to remove my antenna. When entering back into line I asked about being sure I received the wash I paid for but the attendant did not speak English and needed to turn off the car wash and get someone who could understand. Overall, the wait was about 5 min., causing those in front of me already in the wash to have to wait as well as myself. This is a problem that really needs to be remedied.
Business response:
Michael Musto, we're sorry for any inconvenience you may have encountered on your last visit. We will make sure to incorporate your concerns with our training for the staff. Please let us know if there is anything else that we can do to improve your experience for future visits Thank you for having us service your vehicle cleaning needs!
I just love how clean the guys get my car when they clean the inside at the carwash. It not only looks great but feels and smells good too.
Very nice and helpful. They are wonderful and give back to our community.
Frequently asked questions about Frenchies Frozen Yogurt Lounge
How is Frenchies Frozen Yogurt Lounge rated?
Frenchies Frozen Yogurt Lounge has a 4.2 star rating with 586 reviews.
When is Frenchies Frozen Yogurt Lounge open?
Frenchies Frozen Yogurt Lounge is closed now. It will open on Monday at 9:00 a.m.
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