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Freddy's Frozen Custard & Steakburgers
- Restaurants
- Lubbock, TX
About this business
Freddy's Frozen Custard & Steakburgers is more than your traditional American hamburger restaurant. Often voted best burger, best hot dog, best fries, and best dessert in Lubbock, TX. Freddy's uses premium quality ingredients to prepare your food fresh, after to you order it. And while Freddy's rich and creamy frozen custard has many of the characteristics of ice cream and frozen yogurt, it is actually a smoother and richer product thanks to a churning process that minimizes ice crystals and excess air.
Location details
6208 19th St, Lubbock, TX, 79407, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The Patty melt was amazing the food was great but the cleanliness of that place is nasty! They had hair on the ca I et by the ketchup and stuff by the door nasty!!! Restrooms were not very clean either! Besides the nasty it was amazing food! Don't know about one of the cooks with long hair not up just hat on that kept taking it off and on while in the back!!!!
Super thin patty melt , floor was sticky , tables dirty , asked way meat was so thin and was told by manager 85 15 steak hamburger so it comes naturally thin and I tell him most hamburger is leftover steak roast , and you can buy a 5 pounds of it for about 15 dollars less than two patty melts at their place . I won't be back and if they keep doing this they won't be around much longer.
Business response:
Thank you for providing your feedback. Our steakburger has characteristics similar to a hamburger, it is hand-pressed thin to create a caramelization effect around the outside of the burger with a juicy, flavorful center. We typically recommend our Double Steakburger since ours is unique compared to a standard hamburger. Our apologies if your patty melt was unsatisfactory. We hope you will visit us again soon to enjoy one of our many menu items, to include Vienna Beef hot dogs, chicken sandwiches, chili, and of course our de... read more
Came spent over $50 and they got my order wrong and forgot my chicken tenders... Had to come back while my food at home is getting cold... OMGeez again!!!!going to have to stop coming and spending my $ at Freddie's
Business response:
Margaret, we appreciate your recent visit to Freddy's and value your feedback. We are very sorry your Freddy's experience was disappointing and would appreciate an opportunity to reach out and make it right with you! Please take a moment to send us the details of your visit at www.FreddysUSA.com/connect.
This place is terrible they are rude didn't even tell me how much my food was before she ran my card and my burger was super burnt and bread was hard... French fries over salted and the floor is super sticky couldn't find a clean table any where in the building. I paid 17.61 for the shittiest service mcdonalds treats people better!
Ordered a chili cheese hotdog with onion NOT a stale soggy chili cheese hotdog without onion...2 sundaes not milk!!!! Awful. First and last time here!
Business response:
Kara, we appreciate your visit to Freddy's and are very sorry your experience was disappointing. Please take a moment to send us the details of your visit to www.freddysusa.com/contactus so we can reach out and make this right with you!
In the words of my son, "I give this place 855 stars. GOLD stars!"
Business response:
Please thank your son for all the gold stars!! And thank YOU for this five-star review!! ;)
Horrible service was waiting 30 minutes for 1 burger I will never visit this place again I never had a horrible experience like this.
Business response:
Nicholas, we are so sorry to hear your visit to Freddy's was disappointing! Although we make your meal fresh-to-order, the wait you describe is absolutely excessive and not up to Freddy's standards. Please take a moment to send us the details of your visit to www.freddysusa.com/contactus so we can reach out and make this right with you!
Employes rude, I'm eat over there 35minutes before close they clean make annoying I feel like they try wanna kick me out because they wanna close. The place is nasty, French fries everywhere.!!!!
Business response:
Witha, we appreciate you visiting us at Freddy's! Your experience is important to us, and the behavior described above is never acceptable for any Freddy's associate. Please take a moment to send us the details of your visit at www.freddysusa.com/contactus so we can reach out and make this right with you!
Frequently asked questions about Freddy's Frozen Custard & Steakburgers
How is Freddy's Frozen Custard & Steakburgers rated?
Freddy's Frozen Custard & Steakburgers has a 4.2 star rating with 1,017 reviews.
When is Freddy's Frozen Custard & Steakburgers open?
Freddy's Frozen Custard & Steakburgers is closed now. It will open on Monday at 9:00 a.m.
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