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Freddy's Frozen Custard & Steakburgers
- Restaurants
- Lubbock, TX
About this business
Location details
6208 19th St, Lubbock, TX, 79407, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
love! love the frys love the burgers love the atmosphere. all around good place to bring my family.
Love this place. love the wraps
Great food and frozen custard!
Thanks for making me wait forever while everyone stood around and then gave me the exact opposite of what I asked for and some sides of rock hard fries. I really enjoyed the drink. That’s about it. Waste of $30.
Business response:
Emily, we thank you for your recent visit to Freddy's and appreciate your feedback! We are very sorry your Freddy's experience was disappointing and have forwarded your comments to the local management team for their immediate attention. Please send us…See More
My husband and I go once or twice a week and always get the fried pickles because the fries are terrible. We were told today they are off the menu. The burgers are good but not good enough to keep us coming back without the fried pickles. You have lost our business until the fried pickles return.
Business response:
Lori, we thank you for your recent visit to Freddy's, and appreciate your feedback! We are very sorry if your Freddy's experience was disappointing in any way. We are discontinuing the fried pickles for now to keep our menu fresh for our Guests. We invite you to try our new fried cheese curds on your next visit! We appreciate your passion for the fried pickles and will pass this on to our menu development team as they create upcoming specialty items.
We shared the signature turtle sundae ,yes it was delicious, we will try the custard next ...great customer service
Business response:
Lois, thanks so much for your recent visit to Freddy's! We are so happy to hear you enjoyed your experience and we hope to serve you the Freddy's Way again soon! :)
I want to give a shout out to the manager Lindsey. After finding an issue with my order she provided excellent customer service in handling the situation. I was very impressed. For that reason alone, I will continue to eat at Freddy's!! Thank you, Lindsey!
Be sure when you order your burger tell them to hold the hair
Business response:
Vance, oh no! That doesn't sound right. We are very sorry your Freddy's experience was disappointing, and have forwarded your comments to the local management team for their immediate attention. Please send us your contact information securely via our website at FreddysUSA.com/connect so we can put you in touch with the local Franchise Group. They will absolutely want to hear more about your experience and make it right with you!
Frequently asked questions about Freddy's Frozen Custard & Steakburgers
How is Freddy's Frozen Custard & Steakburgers rated?
Freddy's Frozen Custard & Steakburgers has a 4.1 star rating with 1,109 reviews.
When is Freddy's Frozen Custard & Steakburgers open?
Freddy's Frozen Custard & Steakburgers is closed now. It will open on Monday at 9:00 a.m.
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