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Freddy's Frozen Custard & Steakburgers
- Restaurants
- Papillion, NE
About this business
Location details
11674 S 73rd St, Papillion, NE, 68046, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 10:00 p.m. | |
| Tue | 10:30 a.m. to 10:00 p.m. | |
| Wed | 10:30 a.m. to 10:00 p.m. | |
| Thu | 10:30 a.m. to 10:00 p.m. | |
| Fri | 10:30 a.m. to 11:00 p.m. | |
| Sat | 10:30 a.m. to 11:00 p.m. | |
| Sun | 10:30 a.m. to 10:00 p.m. |
I like the food. Staff is friendly, but not all there. They have forgotten my fries on 5 separate occasions. It is quite frustrating and I won't be back as I end up cussing the whole ride back to and from the restaurant. I complained once and got free meal coupons, but it's not worth my frustration to go back there. Spend your money at Red Robbin instead if you want a good burger and better service.
Went for ice cream, and now I have food poisoning and nostrils burned by ammonia because one of the employees insisted on psychotically cleaning the banister next to our table. Yet the trash was overflowing almost to the point of being on the floor.
Business response:
Food quality and the safety of our guests is our primary concern. Your comments have been passed on to our Franchise Department, as well as the Franchise Management Team for the Papillion Freddy’s restaurant. Our Franchise Department will work directly…See More
Pulled into the drive thru at 9:06pm, got to the window and received my melted ice cream 20mins later. Why is it that every time we go to this location we are in the line for 15 plus minutes. Everytime! If I am going to be in line for so gosh darn long do not prepare and leave my ice cream sitting on the counter for it to melt, then for your employee to take a minute to walk around with it before handing it through the window. The service here is so excruciatingly slow!
Business response:
Michaela, we thank you for your recent visit to Freddy's, and appreciate your feedback! We are very sorry your Freddy's experience was disappointing, and would like an opportunity to make it right with you! Please send us your contact information securely via our website at FreddysUSA.com/connect so we can put you in touch with the local Franchise Group. They will absolutely want to hear more about your experience.
The staff was very polite/upbeat, the food was very good, and the dining area was very clean! Will definitely visit again on our next vacation.
Business response:
We can't wait to have you back in again, Stacy! :)
Everyone and every menu item is fantastic. It's my go to burger � joint when I need a burger, fries � and a pop with ice cream �
Business response:
Mark, we <3 serving you the Freddy's Way! Thanks for your feedback!
Most fucked up place I have ever been. I cannot describe it more probably. First of all, I went drive thru. Cashier's headphone hasn't worked so I have waited 5 mins for that. Then I ordered just on freaking burger, and I swear the god, I have waited fucking 15 mins for that piece of cake. Burger was awful, dry omg I don't wanna even remember that nightmare. I will never ever go there again. There were one guy who was polite and apologized for headphone. But other stuff just was laughing and I waited fucking even more than 1... read more
Business response:
Hurshed, we are very sorry your Freddy's experience was disappointing, and have forwarded your comments to the local Franchise Group. If you would like to be contacted directly, please take a moment to send us your contact information securely via our website at FreddysUSA.com/connect. The Regional Manager would appreciate the opportunity to reach out and hear more about your visit in order to make it right with you.
Burgers have next to no meat to them, fries are good! Hot dogs are ok. Nothing to rave about, just ok food. Tables and drink area are always dirty and almost to that disgusting point.
Business response:
Matt, we thank you for your recent visit to Freddy's, and appreciate your feedback! We are very sorry your Freddy's experience was disappointing, and would like an opportunity to make it right with you! Please send us your contact information securely …See More
Poorr attitude... equipment that doesnt work and extremely slow. Order with caution!
Mediocre, they need to wipe off the tables and clean around the drink counter!!
Business response:
Joe, we appreciate your recent visit to Freddy's, and value your feedback! We are very sorry your Freddy's experience was disappointing, and have forwarded your comments to the local Franchise Group for their immediate attention. If you would like to be contacted directly, please take a moment to send us your contact information securely via our website at www.FreddysUSA.com/connect.
Frequently asked questions about Freddy's Frozen Custard & Steakburgers
How is Freddy's Frozen Custard & Steakburgers rated?
Freddy's Frozen Custard & Steakburgers has a 4 star rating with 1,469 reviews.
When is Freddy's Frozen Custard & Steakburgers open?
Freddy's Frozen Custard & Steakburgers is open now. It will close at 10:00 p.m.
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