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Freddy's Frozen Custard
- Restaurants
- Schertz, TX
About this business
Location details
8379 Agora Pkwy, The Forum Shopping Complex, Schertz, TX, 78154, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 10:00 p.m. | |
| Tue | 10:30 a.m. to 10:00 p.m. | |
| Wed | 10:30 a.m. to 10:00 p.m. | |
| Thu | 10:30 a.m. to 10:00 p.m. | |
| Fri | 10:30 a.m. to 11:00 p.m. | |
| Sat | 10:30 a.m. to 11:00 p.m. | |
| Sun | 10:30 a.m. to 10:00 p.m. |
My burger was great, it was actually correct which is always a problem. The cashier said that the fried pickles were delicious, we thought they were absolutely disgusting. I was tempted to ask for a refund because we only ate 3 but I figured it was a chance I took. The floor was so dirty, the soda machine squirted soda all over my hand a wrist, the soda machine area was a mess and there was ice on the floor, that's a lawsuit waiting to happen. Every time we go there is all new staff so the turnover rate must be very high.
Business response:
Staci, we thank you for your recent visit to Freddy's, and appreciate your feedback! We are very sorry your Freddy's experience was disappointing, and have forwarded your comments to the local Franchise Group for their immediate attention. Please send us your contact information securely at FreddysUSA.com/connect so we put you in touch with the Regional Manager. He will absolutely want to hear more about your experience and make it right with you!
That was $10 and gas wasted. Got home and the meal was cold and no dipping sauce as requested. Drove back and they supposedly fixed a new batch. Reheated the old one is what it tasted like. Thanks for wasting my time and gas.
Business response:
Tony, we are very sorry your Freddy's experience was disappointing, and have forwarded your comments to the local Franchise Group for their immediate attention. Please send us your contact information securely at FreddysUSA.com/connect so we put you in touch with the Regional Manager. They will absolutely want to hear more about your experience and make it right with you!
Very clean. Very courteous staff. Food was great!! I was too full to try the custard but everything else was fine. They gave my BF the wrong size fry and the manager came and brought him another. The manger also came by our table and asked if we needed refills and cleaned up our trash. Great establishment. I'll definitely go again.
We love this place. It is must for us to eat here everytime we shop in the area. Very friendly for our kids. Great food and we love the custard.
Frequently asked questions about Freddy's Frozen Custard
How is Freddy's Frozen Custard rated?
Freddy's Frozen Custard has a 4.2 star rating with 2,452 reviews.
When is Freddy's Frozen Custard open?
Freddy's Frozen Custard is open now. It will close at 10:00 p.m.
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