Franklin Collection Service, Inc.

Jason G. 

on BBB

7 years ago

They just called me trying to get information on my deceased mother and wouldn't talk to me unless I submitted record of her passing. She refused to even give me her company name until I threatened legal action and BBB action. 

Shanece B. 

on BBB

7 years ago

Absolute awful bunch of people. I understand why their customer service is so rude and awfully trained because the supervisors are the same. These peopleconnect debts from medical bills, not something that was unwillingly paid like credit cards, loans, etc. So there's no need for unnecessary rudeness. I actually had insurance at the time I was serviced but somehow it didn't show up Insurance never paid so it went to Franklin. I have things from 2014 and unfortunately, just looked at my credit because I applied for a credit c... read more

Pamela R. 

on BBB

7 years ago

*...... this agency has removed a collection that was not accurate from my credit 4 times and then they place it back on my credit with an updated date each time. It makes it look like a newer collection which hurts ones credit. The last time I talked with someone at this agency the woman on the phone agreed that this was not accurate and should not be on my report, however, she said she didn't know how to remove it and hung up, This aggravation began over 5 yrs. ago. 

Jay Annand 

on BBB

7 years ago

I received a letter from Franklin regarding a ****past due bill that i knew nothing about. The letter had very little information, I have no idea if it was mobile, TV, Office, home phone etc. I called ** * *after an hour finally found out what it was. The ****rep said they send one letter and then give it to collections, well we never got a letter. Now we called Franklin explained we would send the check, we did and it was deposited. I just checked my credit and Franklin put it on my credit. FOR $37 they have ruined my credi... read more

Jonathan 

on BBB

8 years ago

I have had a total of 4 calls with this company that i have spoken with a human being. The first call i hung up on the rep because they were rude and disrespectful. The next time i answered the call i actually spoke with a professional human being at that company! Sadly, that didn't last the 3rd call ended with the incredibly rude individual trying to railroad me with question after question to obtain personal info and when i told him it was none of his business he hung up on me. I had to call back 5 times in a row before th... read more

James G. 

on BBB

8 years ago

Who is Franklin Collections? Why do you post derogatory information to credit reports without proper supporting Account Numbers, debt origination party, or other helpful information to resolve the proposed debt? A person has no idea if you are a scam or a real legitimate organization. 

J. Soto 

on BBB

8 years ago

These are the worst people that I have ever had to deal with. Very rude and unprofessional. I had a bill and instead of trying to work with me they put a judgement against me. Completely embarrassed me. I ended having to pay them all the money I had in my checking and savings or they were going to take me to court. Didn't care that it was my gas and grocery money and I have an 8 year old son. On top of that, after I paid them off, they still left a balance on my credit report. And I had received a letter of paid in full! The... read more

KS 

on BBB

8 years ago

I was verbally bullied and shamed by the ****** *******, the supervisor on shift. It's one thing to collect on a bill, quite another to raise your voice and talk down to the caller. Very unprofessional and very rude. While I understand that their job entails trying to desperately collect, owing a small amount does not make you a criminal, nor entitle a bill collector to shame and harass you. Either someone can pay at the moment or they can't. I don't believe attacking them is going to be productive in the least bit. Please b... read more

m. a. 

on BBB

8 years ago

I called franklin to inquire about a payment for september. I was notified that there was not one scheduled there was one scheduled for Oct move and Dec. I said that was odd because I called and set up the arranged for the whole year and was odd that Sept wouldn't be on there I asked her to double check before we scheduled the payment she said there wasn't one so we scheduled one for 213.80 instead of the normal 200 again I asked so I wouldn't be double charged. well come to find out they charged me the 213 and the 200 I cal... read more