Franklin Collection Service, Inc.

Sally B 

on BBB

3 years ago

Money wa taken out of my checking account for a person that I dont even know. when I questions them they will not talk to me. the amount was $400.91 I contacted the state attorney office and they have sent 2 letters to them that they do not answer them. Please tell me how this business gets an A+ rating when they are stealing my money. 

Ashley K 

on BBB

3 years ago

Franklin Collection hits my credit report literally every 2-3 days. I spoke with an agent, I asked for the documentation to be sent to me. She snidely told me it had already been sent to me, and gave me an address I haven’t lived at in over a year. I gave her a new address and it’s been over 2 weeks and nothing has come. I get it’s collections but are customer service skills optional? 

C Peatross 

on BBB

3 years ago

I placed an order for the Juno sofa, chair, ans ottoman in December 2020 through a furniture store in Traverse City, MI. I was given an estimated time for delivery of June or July 2021. It is now November 2021 and I still have not received my furniture. I was told the delay was due to the cushions for the furniture and am consistently told by the furniture store that there is not an update for ETA. I don’t want to cancel my order for fear of waiting another year or so on something else but Franklin should really try and prov... read more

NN 

on BBB

3 years ago

I called on 2 different occasions and was informed I was going to received Receipts for my off amount I paid and never got anything In the mail. I know mail delivery is currently delayed but are they sending it from Mars or Tupelo, Ms ? Unbelievable please just give me my receipt. 

christopher f. 

on BBB

3 years ago

--1) This Company will continue reporting derogatory account status, even after account is paid in full. I also had three hits on my credit report from them...seven days apart from each other. Pretty sure at least the first part is illegal. --2) Also they don't respond to e-mail inquiries in a timely manner, and I can't even get them to confirm that I paid them or not. --3) Also, payments made to them show in bank statements as "Efficiency Billi", rather than anything related to them. Their website doesn't indicate that this... read more

Andre B 

on BBB

4 years ago

From the looks of it this company works with at&t and when they told me i couldn't have internet with them be cause of the area i lived in so i sent them back there box with everything n now they have been saying i owe them 100$ for a few years for what? Not being able to have internet i dont think so. Now its in my collection oh great i was going to give two stars but after remembering what happened i hope it doesn't happen to other people that live in certain areas like me. 

Daniel P 

on BBB

4 years ago

Contacted this business to resolve outstanding debt. Business refused to provide record of balances owed unless I mailed in a written request for the statements. Woman I was speaking to hung up abruptly during the conversation. Upon re-contacting the business, another representative answered and refused to help stating that I had to speak to the previous representative who had apparently "just went on break". To be clear, the representative disconnected the call so they could take their break. Finally got the original repres... read more

Megan S 

on BBB

4 years ago

Wanted me to pay for something but said there was no proof that I owed any money. Rude *** employees. 

Ileana C. 

on BBB

4 years ago

This company first of all does not have personnel over the phone that treats people in a nice way like a business should do, but they only want to collect money without finding out what the situation really is.