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Fox Subaru
- Automotive
- Grand Rapids, MI
About this business
Location details
6045 28th St SE, Grand Rapids, MI, 49546, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
RecommendedFox Subaru worked hard for me. Great people. Great customer service. Love my new car.
Business response:
Hi Zsanara! Thank you so much for leaving this awesome review! We truly strive to provide an exceptional experience for our clients and it sounds like we hit the mark. You look absolutely FABULOUS with your new ride, enjoy! Please do not hesitate to contact us should you need anything else. Have a wonderful day! 😀
Good prices and not pushy sales people.
Business response:
Hi Nick! Thank you for the review. We strive to create a wonderful experience for our customers. Thank you for choosing Fox Subaru! We hope you have a wonderful day. 😄
The whole experience. They were fast, knowledgeable and very professional.
Had a very pleasant experience buying my car today! Barb was super welcoming and wonderful to work with as was the gentleman who helped us complete all our paperwork. They took their time showing me the ropes with my new car and the process was really easy and seamless. Looking forward to doing more business in the future!
Business response:
Thank you so much for the nice review, Mel! We really appreciate this feedback and I'll be certain to share your compliments with Barb and the rest of the staff. We pride ourselves on offering high-quality customer service, and I'm glad we were able to take care of you. It was our pleasure! Regards, Ryan Coe, GM, rcoe@foxmotors.com
I never had to leave my couch!
Business response:
Chrissy, thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! All the best, Ryan Coe, GM, rcoe@foxmotors.com
Unless you have a personal mechanic that can work on your Subaru, I would go to Fox if you are in the Grand Rapids area. I had rear brake pads put on and the rotors turned down. Since I only had 1300 miles on the car since my last oil change, they still recommended having the oil changed anyway keeping up with the 6 months maintenance schedule. I looked at the invoice and every time that I've brought my car in for a oil change, I was charged for 6 quarts of oil. The crankcase only takes 5.1 quarts of oil. This time they I wa... read more
Business response:
Thank you for the great feedback, James! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Kind regards, Ryan Coe, GM, rcoe@foxmotors.com
2 weeks ago I brought my 2015 subaru legacy into fox subaru to have my mirror sensors looked at because the eyesight wasnt working after I replaced the mirror with one I bought online. Come to find out I had an issue with my transmission, get that fixed and take my car home. When I got home I realized the issue with my mirror wasnt corrected. so I bring my car in a second time, leave it there for a few days. when I picked my car up the 2nd time it still wasnt fixed. so I bring my car in a third time. This time they replaced ... read more
Business response:
Suzi, we appreciate you bringing this to our attention. Please contact us directly as soon as possible so that we can discuss what happened and come to a resolution together. Thank you, and we look forward to hearing from you soon. Sincerely, Ryan Coe, GM, rcoe@foxmotors.com
they are courteous and very professional...but not TOO professional.
Business response:
We appreciate the kind words, Cathy. We look forward to seeing you again in the future! Take care, Ryan Coe, GM, rcoe@foxmotors.com
Yesterday I called before coming in for an oil change. I asked about masks and the person who answered the phone said that all staff who were customer facing were wearing masks. She also said the were not requiring masks of customers but there was a place in the showroom I could wait that had chairs and was open. When I arrived the service people were all masked and very conscientious. When I went to the showroom to find a place to sit most of those chairs were filled by masked customers who didn’t want to wait in the enclos... read more
Business response:
Linda, thank you for the feedback. We will review and continue to monitor and enforce our policies in order to create a safe environment for our customers and our employees. We value your communication and apologize for delivering less than what was expected. Respectfully, Ryan Coe
Frequently asked questions about Fox Subaru
How is Fox Subaru rated?
Fox Subaru has a 4.4 star rating with 1,307 reviews.
When is Fox Subaru open?
Fox Subaru is open now. It will close at 8:00 p.m.
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