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480 reviews
|Car Dealers|Fort Wayne, IN 46804 United States

5000 Illinois Rd, Fort Wayne, IN 46804 United States

(260) 432-4567

Closed now



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Specialties The Bob Rohrman Auto Group is your premier retailer of new and used vehicles. Our dedicated sales staff and top-trained technicians are here to make your auto shopping experience fun, easy and financially advantageous. History Established in 1983. With a single used car lot by Robert V. Rohrman, The Bob Rohrman Automobile Group has grown today to represent over 16 manufacture name brands of vehicles, with 35+ dealerships in the Chicago Illinois area as well as, Lafayette, Ft Wayne and Indianapolis Indiana. The family owned auto group has grown to over 1400 employees.

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480 reviews
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Melissa K review for Fort Wayne Acura
Melissa K on BBB

3 years ago

05/13/2020, 09:23 AM
I only gave 1 star because I had to. I had been taking my car to the Kia service center in Lafayette IN because I thought I had to in order to keep my warranty good. I finally got fed up the last time after being told I needed a $400 battery and being told I need $1500 of other work on a 2 year old car, that I decided to go elsewhere to get my oil changed. Btw, they tried to get me to do $1500 worth of work every time I got my oil changed. ANYHOW, I took my car to a new service center and when my oil change was done he asked where I was getting my oil changed previously. I told him and he said NEVER take your car back there again. He said the last 2 times my oil had obviously not been changed because he could tell. He said he could barely get the oil pan off because of all the gunk built up. I told him that I had been hearing a weird sound and he explained what was going on because of the quality of the oil and it not being changed. This infuriates me because I feel like they were purposely not changing it so I would have issues and have to take my car back for repairs. I thankfully saved every receipt they had given me to prove that I paid for a oil change and always took my car when it was due to be taken. This would at least be proof in case I have something major go wrong and need to use my warranty.
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Kathy Crist Moser review for Fort Wayne Acura
Kathy Crist Moser on Facebook

3 years ago

03/17/2020, 23:49 PM
Our salesman Justin Beeler did a great job. He was very knowledgeable about the car we purchased for my daughter. This is my 2nd Acura purchase from Fort Wayne Acura.
Lauren K review for Fort Wayne Acura
Lauren K on BBB

3 years ago

03/03/2020, 08:03 AM
Bob Rohrman Hyundai Genesis is the worst experience I've ever had. We purchased a vehicle, and two months later learn that they sold us the wrong vehicle. They gave us a full loan on a VIN number that they don't even own. For two months, we drove around in an uninsured vehicle because they sold us the wrong car. They said it was certified preowned, and then it needed brakes immediately, so it clearly wasn't certified. They had us return the vehicle that we thought we had bought, but wont clear the loan with the financing company. So we are left with no vehicle (because they don't even own the one they sold us) and a loan out on our credit missing payments. The GM and "business manager" refuse to speak to us or even answer their phones or emails when all we want is to be done with this whole mess. They're extremely unprofessional.
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Cynthia P review for Fort Wayne Acura
Cynthia P on BBB

3 years ago

01/14/2020, 01:53 AM
Wish I can give 0 stars to the piece of poop dealership. Sold me a car with MULTIPLE issues after taking it to another certified mechanic. Called the location in Schaumburg IL, and they told me nothing is wrong with the car, and to basically bring it in and waste my time and their not going to do anything about it. GUYS LISTEN TO THE REVIEWS, do not come here, I wish I listened.
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Phillip C review for Fort Wayne Acura
Phillip C on BBB

3 years ago

11/21/2019, 01:35 AM
The Salesman was very quick and slick with all of his wording and made everything sound so nice to me. At the time I didn't think anything of it other than he was happy to be able to make a sale. I noticed a very loud ticking sound and was reassured that it was a common lifter sound in this specific motor. I should of listened to my gut on this but decided to have faith in them and took the car. within 3 weeks I reported to them that the sounds was getting louder and this was a concern for me. The head mechanic explained that this is a common sound from that type of motor. Not to mention that He also told me that there was No mechanical history on the car. He asked me to continue to drive the car for a few more weeks and then if things got worse to bring it in. I live roughly over 80 miles away so when the car started putting out white smoke from the pipes I took it to Kia in muncie. They told me to immediatley get ahold of Bob Rohrman and take the car back because it needed a complete engine replacment. Well they have my car that I am stilll paying on and stuck me into a rental car till I can come up with the very near 4,000 dollars to pay for a new motor. Well I tried to go get a loan to buy a new motor and come to find out My score went down because Bob Rohrman did a hard enquirey on my credit the same day I had to leave my car their for them. So no I am stuck not being able to get a loan and still stuck having to Pay payments on a piece of crap that I can not even drive and is sitting at their Lot. They really need to just go ahead and redo the contract and put me in a vehicle that is mechanically sound ......... BTW i can not give them ANY STARS on what I am dealing with over all of this.
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Kara M review for Fort Wayne Acura
Kara M on BBB

4 years ago

07/24/2019, 16:02 PM
Do not trust them!! The salesperson we worked with was fantastic; however, the person we worked with in the finance department was fraudulent. He told me he had secured a specific finance rate, he changed that on the paperwork to a higher rate and did not say a word to me about the change. When I called to ask for an explanation, I could not get in contact with him or his manager. This is highly unethical and he should be fired immediately. RUN from this dealership.
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Courtney M review for Fort Wayne Acura
Courtney M on BBB

4 years ago

07/16/2019, 12:44 PM
Do not patronize this dealership! They have terrible customer service, are very rude and disrespectful, and they have caused damage to my vehicle. I wish I could post the voicemail that was left by one of their managers.... since the damage no one will return my phone calls and when asked for a corporate number, they claim to not know it or do not have one. I had to contact the Honda dealership to get any information. Save yourself time, money, and a ton of frustration and go to another Hyundai dealer!!
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Katie Northington review for Fort Wayne Acura
Katie Northington on Facebook

4 years ago

06/07/2019, 20:11 PM
Crystal Reed review for Fort Wayne Acura
Crystal Reed on Facebook

4 years ago

06/02/2019, 18:37 PM
Customer service the way it should be. Derrick, Justin, Brookes, and Joshua worked together so well to get me exactly what I wanted and help me get out from underneath the vehicle I was in. They have an Excellent team at this dealership!!! Alice is a delight and is a perfect person to have at the front counter. Thanks Theo for allowing your team to fix my bad choices and allow me to get exactly what I wanted. You all ROCK!!! Crystal
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