trininica1 on Yellow Pages
13 years ago
08/05/2008, 15:51 PM
Unfortunately, I didn't read previous reviews posted on the web before doing business with this company. If you're reading this review, stay away from this company. They are dishonest, disrespectful, and threatening to their customers if you have a claim. They will not work with you to solve a problem, instead, they yelled at us, didn't listen what the problem was, didn't try to find a solution....just point out the finger without any reason.
This is not a company that stands behind their product; I bought 1,800 sq. feet of one of their "solid hardwood flooring" that according to their website's advertising, they hand select wood to give customers flooring that stand the test of time. Immediately after installing the floor it was obvious to the contractor that this was a "soft" floor and was denting, scratching, leaving marks for any small activity on the floor. The contractor believed the vendor had probably received a defective batch and wanted to get together to solve the problem. Since I had to attend my father's funeral and was out of my house for a month, the house didn't have a lot of traffic, the marks were way too many. When calling the company, customers have a hard time communicating with their staff as they don't speak sufficient English to answer questions. Finally, after many calls and after being yelled at on the phone by the owner, another employee agreed to come to my house to see the marks on the floor and see if we could come up with a solution. The reality was that they missed the first appointment, the staff member that had some respect for us over the phone didn't show up; the owner, his wife, and a kid came to my house, not with the intention of finding a solution, but with the intention to accuse us of mishandling the floor....the kid, apparently, came as an interpreter, and the owner --without asking permission from me--started to lift up my chairs, tables and take pictures because I had not placed rubber protectors on the legs. He yelled at the contractor and I, he took the liberty to lift my furniture, and even pointing out a scratch in a table that my daughter had bought in a garage sale, as an example of the "kind of person" I was. He never offer a solution, try to solve a problem, he came to yell at me, to take pictures and to point out that it was my "fault" not his. That was not my intention, I just wanted to have a product for the money I paid.