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Ford of Franklin
- Car Dealers
- Franklin, TN
About this business
Our Ford dealership in Nashville, TN has a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our new Ford inventory online, in addition to the highest quality used cars Nashville, TN residents are looking for. Feel free to contact our dealership for more information about our new and used vehicles, arrange a test drive of any vehicle in our inventory or get assistance with vehicle financing. Owner Carmine Grassi can help you!
Location details
1129 Murfreesboro Rd, Franklin, TN, 37064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 12:00 p.m. to 6:00 p.m. |
Very good salesman
Business response:
Hi David, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.
Very good.
Very good.
Business response:
Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Good
Business response:
Hi, we appreciate your positive review about your recent experience with us! If you're ever in need of more help, please let us know!
Terrific dealership, hands down the best in the area, they will work with you. Great communication and no pressure to buy there car. Definitely recommend to everyone!
It is shocking how bad the customer service is at Ford of Franklin. You know things are bad when an employee tells a customer “I’m not surprised, it’s a **** show here.” After I told myself I was done with Ford of Franklin, I even reached out to the GM of Service Tracy to give him a chance to make it right before contacting BBB and Ford Corporate. He proved the poor customer service is the same top to bottom. Sales: in 2019 I was looking for new truck. I found a significantly better price at another dealership. I went to FOF... read more
Business response:
*** *****, we certainly apologize for not giving you satisfactory service. I did check today and there are no open recalls on your F-150. After trying to duplicate the smell from your AC, we were unable to smell anything or find water leaking into the floor. As a good gesture, after speaking to and emailing back and forth with Tracy, our Service Director, we did reimburse you. I confirmed you did receive the check last week. Please contact us here at the store if there is anything further we can do to assist you.
Didn't end up purchasing, but they were very responsive. They answered all my questions, offered after market options to meet my needs, and when the vehicle I had considered was purchased by someone else, they took down notes on what I was looking for and said they would let me know if they got something in.
Very nice. I decided against the truck
Business response:
Hi Doug, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Ford Lincoln of Franklin and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.
They were very responsive. The car though was sold shortly after I contacted them.
Business response:
Hello Tom, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!
Frequently asked questions about Ford of Franklin
How is Ford of Franklin rated?
Ford of Franklin has a 4.6 star rating with 6,544 reviews.
When is Ford of Franklin open?
Ford of Franklin is closed now. It will open tomorrow at 9:00 a.m.
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