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Ford Country
- Car Dealers
- Henderson, NV
About this business
Location details
280 N Gibson Rd, Henderson, NV, 89014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:30 p.m. | |
| Tue | 8:00 a.m. to 7:30 p.m. | |
| Wed | 8:00 a.m. to 7:30 p.m. | |
| Thu | 8:00 a.m. to 7:30 p.m. | |
| Fri | 8:00 a.m. to 7:30 p.m. | |
| Sat | 8:00 a.m. to 7:30 p.m. | |
| Sun | Closed |
Well once again my 2018 Ford F350 is having electrical issues. Ford Country is unresponsive to the issue, I would reccomend not doing any business there. Their service department is the worst I have ever seen.......total lack of respect for their customers........I have purchased as most of you know at least 12 vehicles from them, they are great at selling, foul on anything after the sale......DO NOT SHOP THERE.......
Business response:
Mr G***** i apologize for any responsiveness on our part although I am unclear on the details. We will reach out soon to identify the issue and attempt to resolve the situation
SCAMMERS IN THE SERVICE DEPARTMENT! DO NOT WASTE YOUR TIME OR MONEY. THIS IS HOW THEY TREAT PEOPLE WHO BUY $40k+ VEHICLES!! If I could give 0 stars, I would. Our 2019 f150 (that we bought new off the lot) had a break issue one month after we had taken it in for servicing. We had it towed to the Ford country service department where they told us that it would be covered under warranty and we wouldn't have to pay anything. Next day they tell us they need the part and I will still be covered. Today we get a call that it's not ... read more
I am a bit frustrated!!!!! We received a letter in the mail from Ford Motor Company. This comes directly from the letter. This is listed as Customer Satisfaction Program 20B23. 1. Why are you receiving this? - The letter states that there is a problem with the - clutch actuator Motor and it may fail. 2. What is the effect? - This may result in erratic shifting, missed gears, vibration, or the check engine light coming on. 3. What will Ford and your dealer do? - In the interest of customer satisfaction, Ford Motor Company has... read more
Thinking about purchasing a new Ford vehicle? Well don't. At least not from Ford Country. But if you insist on purchasing a vehicle from them, then you should read this first. You see, their slogan is "Everything we do is driven by you" it's all true until you drive out the dealership, after that nobody cares anymore. I purchased a brand new 2019 Ford Explorer about 3 months ago. It was 10:30pm the lights around the dealership were already off and the vehicle is black exterior black interior. We were so happy to finally able... read more
Business response:
Mr. Maman has never left any message on my phone or email, so that is highly inaccurate. He has a blemish that we have offered to repair or provide him $500 to seek a solution elsewhere. He has declined both. His only solution is to be provided a brand new vehicle in lieu of a reasonable solution. Despite speaking to several Manager's multiple times who have never shut off communication, he has instead threatened us with a online smear campaign. We have directed him to Ford Corporate in hopes of a Manufacturer solution. I am... read more
i bought a brand new F150 Eco Boost, july 2018. It has been a nightmare since. All kinds of problems from traction control system failure, to check engine lights, to transmission lights, to drive modes not available, A TOTAL NIGHTMARE! every time i take it to the service dept. they cannot fix it and just reset the computers every single time and once i get home boom its happening all over again, and again. I've been having these issues since day one. its disheartening to buy a 50k brand new truck only to have it be problemat... read more
Business response:
Have forwarded to my Service Director. He will contact client and get Ford involved as needed Brad C GN
WORST service department I have ever delt with. Multiple times on one vehicle did we take it to get service (with warranty) and the car came back with more problems then I dropped it off with. Never took responsibility nor offered solutions. Then my husband took his F150 in for a recall and it came back with a leak that they claim they didn't go near. I mean cmon if the car didnt have an issue and then it returns back to us and immediately after we park it from returning from their service there is a leak... IT'S YOUR FAULT.... read more
Frequently asked questions about Ford Country
How is Ford Country rated?
Ford Country has a 2.9 star rating with 35 reviews.
When is Ford Country open?
Ford Country is closed now. It will open tomorrow at 8:00 a.m.
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