Ford Country

Ricky O 

on BBB

11 months ago

622195 I took my car to Ford Country Henderson for service that included tire rotation, balance, alignment, and replacement of all tire lug nuts due to Ford parts warping. The service advisor recommended using aftermarket lug nuts to prevent further issues. After diagnostics, they advised the rear shocks were leaking, the left marker needed attention, the battery required service, and the headlight ring was not illuminating. I was told the headlight repair would require a separate appointment. I scheduled a night drop-off fo... read more

Ricky O 

on BBB

11 months ago

622195 I took my car to Ford Country Henderson for service that included tire rotation, balance, alignment, and replacement of all tire lug nuts due to Ford parts warping. The service advisor recommended using aftermarket lug nuts to prevent further issues. After diagnostics, they advised the rear shocks were leaking, the left marker needed attention, the battery required service, and the headlight ring was not illuminating. I was told the headlight repair would require a separate appointment. I scheduled a night drop-off fo... read more

Demetreous B 

on BBB

a year ago

Below are the Consumer Protection Claims (Non-Exhaustive) in re Ford Country (and possibly Gaudin Ford, Ford Motor Company (FMC), hence, et al): Fraud, Negligence, Causation, Misrepresentation(s), Deceptive / Unfair Trade Practices, Defective / Poor Workmanship, Breach of Duty / Care / Contract Magnuson-Moss Warranty Act (“Magnuson-Moss”) Warranty Violations Denial of internal records, communication(s), notes, etc. Subject Vehicle and Repair History 2014 Ford Super Duty Platinum Ford Country RO 565401 (engine install in 2024... read more

Justin L 

on BBB

a year ago

My son had purchased his first truck ever thru this dealership. Be warned , it's has been a nightmarish three ring circus since the first week it been in his ownership! He payed the five grand for bumper to bumper warranty . First was VCTs! Weeks later the first down poor of rain we had gotten the truck started going haywire with electrical problems". So diagnostics ,bcm modular. Real popular fault on Ford's negligence ". Well took it back to dealer only for them to say the windshield was leaking and they won't cover the fix... read more

RogerJohnson 

on BBB

a year ago

The Quick pass people were great to deal with for my 1st oil change. However, the other side has a lot to be desired! 3 Feb I took my 2025 F150 in since the ABS light came on over the weekend. I asked for a loaner and DID NOT RECEIVE ONE. I dropped my truck off at 7:00am, I did receive a call about 5pm and was told that the RR sensor was not “RINGING “ correctly and they would let me know more after further troubleshooting. 6 Feb I called and left a message asking for an update, I received none. 10 Feb. I again called and le... read more

Priscilla V 

on BBB

a year ago

Everyone that works here is a scam. They’ve sold me 3 vehicles. My first was an explorer. I had problems with the motor from the start. Their service advisor called it a piece of crap and suggested I trade it in because it wouldn’t read on the computer that the engine was crap. Meanwhile the sales guy told me that I was upside down but if I didn’t want to trade it in and end up upside down “he knew a guy” or to take it to lake mead and put in in reverse then call a tow company to help pull it out. They talked me into trading... read more

Micaela D 

on BBB

2 years ago

I left Happy with my new car. Thanks for all the help to Brad Boot ?? 

Russell M 

on BBB

3 years ago

Chad and the team at Ford Country were professional, communicative, organized and efficient with the entire purchasing process of our Bronco! The dealership was clean and modern. The addition of the cafe was a very nice touch, although our wait time did not warrant a visit there. The final pass through the Ford Bronco Specialty Store was the cherry on top of the entire experience. Thank you so much! 

Elizabeth K 

on BBB

3 years ago

Dejon & Xavier were super helpful from day 1 when we met them, to when we finally decided on a car with them. They let us test drive a few cars, some more than once, to see how we feel in them and what we like/didn’t like. Test drove fiestas, fusions, focus’… they were amazing from start to finish. We ended up getting a newer Ford Fusion. They didn’t push us in making a sale, they explained the process to everything, gave us price estimates (monthly payments w/warranties, etc), and they were so incredibly nice on top of it. ... read more