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Focus Optical
- Other
- Rochester, MI
About this business
Location details
2046 W Auburn Rd, Rochester Hills, Mi. 48309, Rochester, MI, 48309, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 5:30 p.m. | |
| Wed | 9:00 a.m. to 4:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
Superior Customer Service – I stopped into Focus Optical today, and I was completely shocked by the level of service I received. First, they made me totally at ease with my first experience with an eye exam. The doctor was very detailed in their exam and talk me through every step of the process. After the exam was over and it was determined that I needed glasses, Tom (owner) was very helpful in finding a frame that would fit my face and not trying to up sell the most expensive frames and services. He made me feel like I was... read more
Great Customer Service at Focus Optical – Both myself and wife have been customers of Focus Optical for nearly 10 years and have constantly received superior service from Tom who I believe is the owner. If we could give them 6 stars we would. As an example of superior service, several years ago our family Opthalmologist screwed up my prescription not once, but twice. Under normal circumstances the first remake is on the glass provider but anything else is the responsibility of the purchaser. Tom not only cheerfully made sure... read more
Incompetent Scammers – Stay away! They were two weeks late in delivering my prescription sunglasses, then it turns out they flat-out lied to me about how much VSP would reimburse me. VSP reimbursed me $100 less than what this store told me they would. When I complained, the store manager denied having told me what VSP payback would be. Bunch of cheap liars! Call VSP yourself before making a purchase. These small businesses will scam you anyway they can!
Great staff!! – I was so surprised when I went here! I only went to this small optical center b/c I was trying to save some money on exam/contacts (which I did!) but it was the customer service that has me coming back! I've only met 2 of the people that work there (I think its just 3 or 4 people total) but they were great! They were professional but at the same time, extremely cool - Did not hassle me at all when I needed to exchange brands of contacts, gave me lots of trial lenses, stayed open a few minutes late waiting for... read more
Frequently asked questions about Focus Optical
How is Focus Optical rated?
Focus Optical has a 4.7 star rating with 30 reviews.
When is Focus Optical open?
Focus Optical is closed now. It will open at 9:00 a.m.
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