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FNBO
- Finance
- Erie, CO
About this business
Location details
2075 E Baseline Rd, CO-7, Erie, CO, 80516, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
I requested a credit line increase months ago, I was told I had to wait until 8/14/22 before I could request it so I did. The system automatically increased it by 450 which isn't enough. When I called in I was told that now I must wait till 12/12/22 before I could request an increase. The person I spoke to in the credit dept; interrogated me on how I got transferred to her dept.; instead of her resolving my issue and she rushed me off the phone as if I was interrupting her. I'm blown my account has been in excellent standing... read more
Business response:
Hello Regina, we understand your frustration and apologize for any misunderstandings about our credit policy. We have attempted to contact you via phone and have left voice messages with an explanation to the credit limit increase policy. We thank you for your loyalty and understanding.
I did a balance transfer from my prior credit card company. I thought it had been done until I got a call from the old credit card's collections department saying I still had a balance with them. The original check has been stop paid and supposedly a new check will.be sent to clear my account. In the meantime, I have past due and late charges. I requested the balance transfer fee be waived due to it not being done correctly but I was told that wouldn't happen by the representative as well as the supervisor. I have only had t... read more
Business response:
Jeff, thank you for taking the time out to communicate about your recent experience. We apologize for any frustration we may have caused and thank for your loyalty. We would like the opportunity to look into this issue for you and hope we can provide a satisfactory resolution. Please give us a call at ************, we look forward to hearing from you.
I did a balance transfer from my prior credit card company. I thought it had been done until I got a call from the old credit card's collections department saying I still had a balance with them. The original check has been stop paid and supposedly a new check will.be sent to clear my account. In the meantime, I have past due and late charges. I requested the balance transfer fee be waived due to it not being done correctly but I was told that wouldn't happen by the representative as well as the supervisor. I have only had t... read more
Business response:
Jeff, thank you for taking the time out to communicate about your recent experience. We apologize for any frustration we may have caused and thank for your loyalty. We would like the opportunity to look into this issue for you and hope we can provide a satisfactory resolution. Please give us a call at ************, we look forward to hearing from you.
Got a credit card offer in the mail from fnbo (First National Bank of Omaha.) Went through the time and trouble to get the card because it offered a $300 sign up bonus. When I received the card, no bonus! I spoke with a representative from fnbo who said that if I fax a copy of the original offer to them they would look into it. By this time, I have thrown the offer away. Was counting on that money. Will never do business with fnbo.
Got a credit card offer in the mail from fnbo (First National Bank of Omaha.) Went through the time and trouble to get the card because it offered a $300 sign up bonus. When I received the card, no bonus! I spoke with a representative from fnbo who said that if I fax a copy of the original offer to them they would look into it. By this time, I have thrown the offer away. Was counting on that money. Will never do business with fnbo.
I have a high credit score. Always get approved automatically for credit cards. Bought **** and applied for the **** rewards card. They pended my application, then requested a signed original copy of my social security card, a copy of my driver's license and 2 years worth of W2. What kind of antiquated customer verification is this? I escalated to a manager who was happy to terminate my application. If this is any indication of how they do business, stay away!!!
Business response:
Hello Antonio, thank you for taking the time out to communicate to us how your feel about our business practices. We have every desire to address your needs and provide the best solution available to resolve your issues as soon as possible. In addition, we will further evaluate how we can prevent other cardholders from feeling this way. Please accept our sincere apologies for any inconvenience you have been caused. Please feel free to give us a call at ************ if you would like to discuss this further.
I never agreed to have an a credit card opened in my name, my account was automatically transferred from another company. I never received cards or a statement until there was a past due notice. My charges from my previous card transferred over but the autopay did not. I called and waited on hold for about 45 minutes to pay my bill and request the information I needed for online banking so I wouldn't have to call to pay my bill again, I was told that I needed to have a card to do that and that cards would be sent. I did not ... read more
Business response:
Hello Kelly, thank you for taking the time out to communicate to us how your feel about our business practices. We have every desire to address your needs and provide the best solution available to resolve your issues as soon as possible. In addition, we will further evaluate how we can prevent other cardholders from feeling this way. Please accept our sincere apologies for any inconvenience you have been caused. Our mission is to build and maintain long-term relationships. We are committed to open communication both good an... read more
I never agreed to have an a credit card opened in my name, my account was automatically transferred from another company. I never received cards or a statement until there was a past due notice. My charges from my previous card transferred over but the autopay did not. I called and waited on hold for about 45 minutes to pay my bill and request the information I needed for online banking so I wouldn't have to call to pay my bill again, I was told that I needed to have a card to do that and that cards would be sent. I did not ... read more
Business response:
Hello Kelly, thank you for taking the time out to communicate to us how your feel about our business practices. We have every desire to address your needs and provide the best solution available to resolve your issues as soon as possible. In addition, we will further evaluate how we can prevent other cardholders from feeling this way. Please accept our sincere apologies for any inconvenience you have been caused. Our mission is to build and maintain long-term relationships. We are committed to open communication both good an... read more
I have a high credit score. Always get approved automatically for credit cards. Bought **** and applied for the **** rewards card. They pended my application, then requested a signed original copy of my social security card, a copy of my driver's license and 2 years worth of W2. What kind of antiquated customer verification is this? I escalated to a manager who was happy to terminate my application. If this is any indication of how they do business, stay away!!!
Business response:
Hello Antonio, thank you for taking the time out to communicate to us how your feel about our business practices. We have every desire to address your needs and provide the best solution available to resolve your issues as soon as possible. In addition, we will further evaluate how we can prevent other cardholders from feeling this way. Please accept our sincere apologies for any inconvenience you have been caused. Please feel free to give us a call at ************ if you would like to discuss this further.
Frequently asked questions about FNBO
How is FNBO rated?
FNBO has a 1.4 star rating with 137 reviews.
When is FNBO open?
FNBO is closed now. It will open at 9:00 a.m.
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