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First Texas Honda
- Car Dealers
- Austin, TX
About this business
When you want a dealership that sets itself apart from other car sellers with a hassle-free environment and perks galore, First Texas Honda should be at the top of your list! At First Texas Honda, we boast a car buying experience that’s fast, fair, and friendly. Our hassle-free pricing system gets you into your new car quickly; our fairness priority ensures that you get the most competitive prices and receive significant savings; and our friendly sales staff guarantees a pleasant, fun visit rather than a stress-induced... read more
Location details
3400 Steck Ave, Austin, TX, 78757, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
They keep taking down my review on ******, how can they be able to pick what reviews are shown to the public? This is not right the public needs to know the truth
It's been 5 weeks and 5 emails but not one acknowledgement or response from FTH. Even the General Manager doesn't seem to care about it. Have not received my plates yet, tried to follow up many times but no response from anyone. I'm seriously thinking if I should take my van to that dealer for service. Would highly NOT recommend this dealer to any of my friends or colleagues.
The Windshield Protection Program is non-cancellable.I purchased a used Honda Pilot on May 29, 2024, and had a smooth buying experience. I was advised to buy Honda ************ and Windshield Protection. Trusting my past experience with Honda Care, I agreed. However, after consulting my insurance agent, I found the Windshield program redundant since my insurance covers glass. I emailed the Finance Manager to cancel it but got no response despite multiple follow-**** Visiting the dealership, I was surprised to learn the progr... read more
I purchased a Honda Pilot Elite as a company vehicle. The driver seat is very uncomfortable. Upon sharing my concerns with the dealership, I was told that perhaps I am "sensitive". I have had others drive the vehicle since and no I am not losing my mind. There is a manufacturer defect in the seat. I decided to run an experiment.....I had a 100% Honda lover, has a honda with no knowledge of the problem. He reported that there is something "strange" with the seat. Should be an 8 way with lumbar for an ELITE, but does not work ... read more
Business response:
*****, thank you for being our client. We want all of our guests to have an exceptional sales experience with us, so we are disappointed to know this is the impression you were left with. This situation was concerning to us, so our team was eager to investigate right away. After comparing the seats in your vehicle to the seats in a Pilot of the same trim level, we were unable to identify a difference. If the seat is defective, the best course of action would be to bring the vehicle in for service so we can address the issue.... read more
You know car dealerships are known for treating women badl but this dealership takes it to a whole new level. Also we're in a pandemic, they aren't keeping social distancing or wearing masks. Austin is in stage 5 of covid and they're making no effort to keep customers safe or implacable or employees. A rock hit my windshield and because my car is a 2020 I was unable to get a windshield from a another supplier, So I made numerous calls to this dealership about the repair before I scheduled the work to be done . I had also cal... read more
Business response:
******, we truly do not know what to say. Our team went above and beyond to provide a stellar experience for you and ensure your needs were met, so we are confused as to where this is coming from. The service advisor you worked with and our service director treated you with an immense amount of dignity and respect. In return, they received the complete opposite from you. We strongly believe there needs to be respect coming from both parties in order for any transaction to be successful and, unfortunately, that did not happen... read more
WARNING!!!!! CROOKED SCAMMERS! Considering this a 7 On Your Side issue. I bought my new Element at ***************** (FTH) in 2008. All my car maintenance has been performed by this dealership since that purchase and I have never had any issues (no upcharges for work and no unnecessary repairs), that is until now. Whomever assumed chage of this service department is a SCAMMER and I WARN you to get a 2nd opinion on any repair or maintenance they suggest. The same time last year, I went in to have a key made and to get a new F... read more
Business response:
*****, we want to thank you for being a long-time customer of ours. Our service team is known for being completely transparent with each guest, so we're disappointed to hear your expectations were not met this time around. When you have a moment, I would love to speak with you one-on-one and see what I can do to help. Please contact me directly at ************************************* at your soonest convenience. Thank you, and I hope to hear from you soon. - *******************, Service Director/Master Technician
My 2019 Accord was due for a fuel pump recall (NHTSA Campaign Number: 21V215000), so I took it in to First Texas Honda and they completed a “remedy” by replacing it. 2 weeks later, I drove my car for the first slightly longer trip of 100 miles at night, and the car lost its power on the highway. Pretty much all the malfunction indicator lights were on, the dashboard LCD displayed failure of all major systems, and the car would not start again. I had it towed to another Honda dealership, who told me that the new fuel pump Fir... read more
Business response:
Y*****, it disappoints us to know your experience did not meet your expectations. We have attempted to reach you on various platforms, but have not heard back. Hearing about your visit is very concerning to me and I would love to assist you, but I cannot do so unless I have the opportunity to speak with you one-on-one. Please contact me at ****************************** at your soonest convenience. I look forward to speaking with you soon. - Cody P****, Service Director
Nightmare experience! I was struggling with financial difficulties facing a $25000 surgery after I had bought my Tesla. I wanted to sell it. One guy at First Texas Honda said he will help me. After test driving the accord, I did not want to trade in my Tesla. But this guy forced me and tortured me into doing the trade. When I said NO I do not want to go ahead with the transaction he said " what am I going to tell my boss, why are you listening to others, you are putting me down, I fought for you to get this deal etc " He was... read more
They swindled a disabled vet out of 2 cars. Their employee did my paperwork completely wrong and 2 months later, once they found the problem out, they just told me sorry a hundred times, can't give me my trade-in back, and physically took my new car away from me. Horrible business practices and they tried to convince me it was my fault. DO NOT SHOP HERE!!!!!!!!!!!!!!!!
Frequently asked questions about First Texas Honda
How is First Texas Honda rated?
First Texas Honda has a 4.7 star rating with 9,438 reviews.
When is First Texas Honda open?
First Texas Honda is open now. It will close at 7:00 p.m.
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