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First National Bank Texas
- Banks
- Killeen, TX
About this business
The First National Bank of Texas has more than 550 Gold Key Network automatic teller machines and nearly 200 banking locations serving customers throughout the state of Texas. The bank provides a variety of services to its customers, including personal banking options, such as checking accounts, direct deposit, interest bearing accounts, certificates of deposit, consumer loans and online services; business banking options, such as checking accounts, commercial loans and online services; loans, including consumer and commerci... read more
Location details
2201 Trimmier Rd, Killeen, TX, 76541, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My husband gave me a personal check in the amount of $25,000.00 on June 4, 2018. I deposited the check into my account at First National/First Convenience bank. I was told that in 4 days, I would have access to $4,800.00 and that I would have full access on June 14. The money was taken from my husbands account on the 5th . I called the bank headquarters to see why nothing was posted in my account. I was told that a hold was placed on the check for insufficient funds. But, according to Chase bank First National already had th... read more
Business response:
Thank you for making us aware of your concerns. I would have preferred to speak with you directly but was unsuccessful in reaching you by phone. Checks are negotiated in accordance with our Funds Availability Policy which strictly complies with Federal Reserve Regulation CC and is posted at each branch location and provided to each accountholder when an account is opened. This Policy says when a check is deposited the funds are available for withdrawal on the next banking day. If a longer delay will apply, we will provide no... read more
I responded to an email promising $250 credit for refinancing an auto loan. I was approved all the way up until they wanted the mileage of my vehicle. At that point I was denied because my vehicle has over 100,000 miles. I asked if they had already run my credit and dinged my account and was told that they had. It is apparently not their policy to find out what you want a loan for before making sure your credit is good enough for their terms. I asked the woman on the phone why they didn't find out what the auto being refinan... read more
Business response:
Thank you for making us aware of your concerns. We strive to provide outstanding customer service and apologize if that was not your experience. After a review of our records, we were unable to validate your claim that your application was approved at any time during the underwriting process. Furthermore, we disclose that all loans are subject to credit approval. By submitting a loan application, you gave us authorization to obtain personal credit information and evaluate that information to determine credit worthiness. Shou... read more
I am so frustrated with this bank. My account is always locking me out. When I KNOW my password. Thus, I can't use my debit card. Nothing. For two weeks, I haven't been able to place my weekly grocery shopping curbside pickup because of this bank not having after hours tech support. Try shopping with a toddler! This isn't the only time random lock-outs occur. This is the icing on the cake!! I get new debit cards in the mail. Why?? I'm not even sure. I can't even activate them because I need to speak to customer service. But,... read more
Business response:
Thank you for making us aware of your concerns. I attempted to contact you at the phone number you placed on file with us and left a voice message with my contact information. As of today’s date, I have not received a return call. Credit and debit card processing companies provide financial institutions with alerts when they uncover suspicious activity which may have compromised one or more debit or credit cards. Although the financial institution is not provided with specific information regarding the source of the suspici... read more
How does this Bank get a BBB rating of A+. It took this bank almost a month to open up a Business Account. I went all the way to Port Arthur, Texas to open Business Account because my sister leaves there and she is my partner. They took all our information including copies of SS and ID and then told me that we cannot process your request for business account because we are too busy so I told them I wont be coming back because I am going back to Houston. The next day my sister goes to that bank they said the person who proces... read more
Business response:
Thank you for making us aware of your concerns. Bank officer Elaine C************** contacted you directly by phone to address the concerns outlined in your consumer review. During your call, Elaine discussed with you the terms, conditions, and fee schedule associated with your Small Business checking account, confirmed your enrollment for Online Banking, and at your request, changed your statement delivery preference. At the conclusion of your call with Elaine you stated your concerns were resolved to your satisfaction and ... read more
We moved to Texas in January and opened an account at the 643 North Harvey Mitchell Parkway Bryan TX branch. We have maintained more than enough money in the account, we were not looking for special treatment but i was hoping for maybe average customer service. We tried to order new checks a few weeks ago, the bank told us that they were ordered, After a couple weeks my wife called in to speak with the bank to ask why we had not received any checks yet. She was told by the teller that the order was never placed. She asked t... read more
Business response:
Thank you for taking time out of your busy work day to speak with me about the concerns outlined in your Consumer Review. Should you require further information or assistance, please do not hesitate to contact me directly at ###-###-####.
This Bank has the most idiotic practices that I have ever encountered. I opened this account on 10/8/16. the young lady that opened my account was very nice, but failed to mention that in order to receive my atm card I would first need to get a temporary card I order for the banks system to generate a ATM card... WTF FOR!!!. so of course I didn't receive my atm card until 10/24/16. but guess what it came with no checks, now normally a bank will give you a courtesy pack of checks and send you your atm bank card as soon as u o... read more
Business response:
Thank you for making us aware of your concerns. I attempted to contact you directly by phone but as of today, have not received a response to the messages I left. We strive to provide outstanding customer service and apologize if that was not your experience. While it is always our goal to resolve customers concerns amicable, our records indicate that you have closed your account with us. We wish you much success in your future financial endeavors.
I use this bank strictly for my bill pay and online purchases as I do not want my online shopping associated with my credit union. So I always check and monitor the account. I saw that the account had a card processing fee on it so I called to make sure they no other card was being mailed. Especially since I did not authorize it, I wanted to be sure that no one was trying to make a duplicate card. I call in and since I gave 2 email addresses they would not allow me to access my account. I informed her I gave her 2 emails bec... read more
Business response:
Thank you for making us aware of your concerns. Executive Vice President Jessica P****** has attempted to contact you directly by phone but as of today have not received a response to the messages she left. If you still require information or assistance from us, please do not hesitate to contact Jessica or me. You may reach me directly at ************.
Frequently asked questions about First National Bank Texas
How is First National Bank Texas rated?
First National Bank Texas has a 1.5 star rating with 85 reviews.
When is First National Bank Texas open?
First National Bank Texas is open now. It will close at 5:00 p.m.
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