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First National Bank Texas
- Banks
- Killeen, TX
About this business
The First National Bank of Texas has more than 550 Gold Key Network automatic teller machines and nearly 200 banking locations serving customers throughout the state of Texas. The bank provides a variety of services to its customers, including personal banking options, such as checking accounts, direct deposit, interest bearing accounts, certificates of deposit, consumer loans and online services; business banking options, such as checking accounts, commercial loans and online services; loans, including consumer and commerci... read more
Location details
2201 Trimmier Rd, Killeen, TX, 76541, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The customer service is just okay, the investigation team is awful. This Bank do not have a manager to speak to concerning the phone actions of their investigative dept. A girl by the nave of ebony, out of anger put a hold on my debit cards, so that I cant use them when she was not supposed to, and made it so that I cant get a debit card, and customer service cant help because their a different department. She was not supposed to do that, the calls are recorded, And they admitted that their team handled my situation wrong, b... read more
Business response:
We are unable to discuss specific Account details directly on a public forum. We were unable to positively identify an Account with the information provided on this review. For further assistance with any questions you have related to a dispute, please contact us at ###-###-#### and request the Dispute Investigations Department.
This bank is a joke. My second stimulus check was deposited in an old account. They said my old account had a negative balance. So my check corrected it. But now I'm still broke. This is BS. The stimulus check was supposed to help with bills and food.
Business response:
?When an Account is opened, written disclosures are provided so that each customer has all information necessary to understand both the bank’s and the customer’s responsibilities in the banking relationship. Included in this documentation is the Deposit Agreement governing the Account. Section 36 of this Deposit Agreement outlines “Setoff; Security Interest” which applies in this case.
This bank will not actually investigate fraud charges. After a moving company charged my card without authority, I contacted them with dates and amounts that were taken only to have them do nothing. When I try to contact the "investigation" department, they don't answer or hang up on me. I am out $999 because they just don't care.
Business response:
Upon receipt of your feedback submission, your concerns were routed to a Manager within the Dispute Investigations Department with a request reach out to you to discuss your concerns. We have confirmation that you spoke with this party by phone on December 18th for an understanding of the dispute outcome and what your next steps may be to pursue this matter independently.
I am trying to file a dispute with a merchant, and the lady on the phone doesnt seem to know what a dispute is, she kept calling it a nonauthorized purchased i said no, I authorized it, but I am no longer authorizing it because the merchant lied, and they ruined my long beautiful hair into a short choppy blob of nothing, and now its costing me $75 to fix it, so i want my money back from the original ****who messed up my hair
I was charged 112.00 for pulling my own money out of savings account they say I get one free pull and them charged 3.50 a transaction robbery I keep majority of my money in my savings so I have no choice but to money out of savings I will never bank with ripoff of a bank again
This is the most frustrating bank EVER. I had set up a transfer with my sister's bank. The transfer was approved. I transferred the money from my First National account. Got an email that it was being transferred. The next day got another email from First National stating that the transfer would not take place. First National stated the money would be replaced in my account in 3 business days. That was September 1, 2020. It is now October 12, 2020. I have contacted First National 5 times. Spoke to a Supervisor ONCE who swore... read more
Business response:
We are sorry to learn you experienced difficulty in reaching a resolution to this matter. A review of our records indicates this matter has been resolved as of October 15th. A request for a reversal of the prior debit was received from the Originating Depository Financial Institution at that time and handled accordingly. In review of our contact records, we found that we did attempt to provide assistance concerning this matter upon each point of contact. Attempts to reach you by phone in relation to your secure message follo... read more
I have banked here for years, as well as worked there for years. Now that I’m a customer I completely understand why everybody was mad all the time. God forbid you have to call in for absolutely anything because it’s a 60 minute hold at minimum. I applied for a loan as I have many times before, sat on hold for 1 hour and 30 minutes. She said she would email my contract, big surprise she didn’t. So now I get to wait until Monday and call again, be on hold for over an hour again, and probably get the same result. If you are go... read more
Cashed a personal check from my boss earlier in the week, no problem. Decided to use the mobile deposit option for another personal check from my boss, because it is safer, they put a 7 business day hold on my check. That means today is the 2nd of October, I won't receive the money until the 14th. They tell me that because it is the first time using a check from this person, they get to put a hold on it to make sure the money comes in. "It is for my benefit so my account doesn't get messed up in the case of a bounced check."... read more
worst bank institute ever. They steal your money and then act dumb. They'll get involved in shit they don't need to then when you get screwed tell you there's nothing they can do. When it would have been taken care of by now if they didn't get involved. I have never had a more frustrating bank or lost so much money in my life except with them. They don't care about their customers and they don't even know what they're doing or talking about. I would have rated 0 if an option. I would not recommend them to anyone and I am sin... read more
Frequently asked questions about First National Bank Texas
How is First National Bank Texas rated?
First National Bank Texas has a 1.5 star rating with 85 reviews.
When is First National Bank Texas open?
First National Bank Texas is open now. It will close at 5:00 p.m.
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