This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
First National Bank Texas
- Banks
- Killeen, TX
About this business
The First National Bank of Texas has more than 550 Gold Key Network automatic teller machines and nearly 200 banking locations serving customers throughout the state of Texas. The bank provides a variety of services to its customers, including personal banking options, such as checking accounts, direct deposit, interest bearing accounts, certificates of deposit, consumer loans and online services; business banking options, such as checking accounts, commercial loans and online services; loans, including consumer and commerci... read more
Location details
2201 Trimmier Rd, Killeen, TX, 76541, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Today I went to the bank to cash in all the quarters that I have accumulated over that last 6 months. I was giving this extra money to my son. Anyway last night he got excited so we counted them. 69.00 was the total. Today I went to cash them in and added the ones in my car. Total now is 74.00. When I arrived the teller took them and dumped them into the coin counter. As she was doing this it got stuck. So she messed with it even taking it apart. There were two coin stuck together she handed back to me. She finished and came... read more
Business response:
Our records indicate that you contacted Customer Support regarding this matter on March 5, 2020 (the date of occurrence). The Personal Phone Banker assured you that your concerns would be routed to the Branch Manager for review and further handling. Upon receipt, the Branch Manager was already aware of the issue and it was being reviewed during end of day processing procedures to determine if the machine used to count the coins was out of balance. The issue was resolved and the Branch Manager has made several attempts to rea... read more
I have been banking for many years and moved to Texas and decided to give them a chance. Huge mistake. My account was overdrawn unbeknownst to me for not even one full day as my direct deposit hit that next day and they charged me 68.00 in overdraft fees. Most banks do not charge that fee until you have been overdrawn at least a whole 24 hours and I have never seen a bank that didn't offer a ONE time courtesy. I have never overdrawn my account and my account was not overdrawn for even a day yet they say oh well. Definitely p... read more
Business response:
When a checking Account is opened online, important disclosures covering the terms, conditions and fee schedule governing the Account relationship are provided and require customer acknowledgement of receipt and understanding during the application process. Included in those disclosures are documents titled, “Welcome to the Family”, “What You Need to Know about Overdrafts and Overdraft Fees” and “Banking Services/Fee Schedule”; all of which outlined the bank service fees, including per-item Overdraft, per-item Non-Sufficient... read more
This bank does not care about its customers. I had been a loyal customer of this bank for 2 years. I applied for an auto loan with this bank, which was a huge mistake. First off my loan was applied wrong. The loan was supposed to be applied as myself alone. But because my mothers name is on my checking account as well as mine, my application was run as myself with my mother as a co-applicant. My mother's credit score is not very good, so that is why I was applying by myself. The loan was also applied for a used car when I wa... read more
Business response:
We are in receipt of your submission and are reviewing your concerns. We will attempt to reach you directly by phone to further discuss this matter.
Current customer and give this bank’s customer support 0 stars. They get on the phone sound uninterested in your issue and say not to solving just about everything. They bring you in to the bank by marketing they are open longer than other banks but they operate on the same hours actually. I recently had an issue and spoke to the head manager Anna in customer service and she was super rude and laughed on the phone. Threatened to hang up on me and I wasn’t even being rude. This is the second time I’ve experienced this custome... read more
Business response:
A review of our records found that you contacted us in relation to an inquiry about account related activity. During the call, we found that the Personal Phone Banker and Unit Manager assisting you provided the requested information and remained professional at all times throughout the duration of the call. Upon receipt of your submission, Customer Relations Manager, Jenna, reached out to by phone and discussed your concerns regarding this interaction. Jenna assured you that she would share your comments with the appropriate... read more
I'm a fairly new customer and if I could give 0 stars I would. I opened an account back in February. I used it only a couple of times. Fast forward, I started my direct deposit from my job to my account. Only to find out that my account was closed due to being in the negative for $27; I called the customer support 4 times and I was told that my account will automatically open back up and I will be able to have access to my money the next available day which would be on Saturday. I'm currently waiting on my OWN money to be av... read more
Business response:
When a checking account is opened online, important disclosures covering the terms, conditions and fee schedule governing the account relationship are provided and require customer acknowledgement of receipt and understanding during the application process. Included in those disclosures are documents titled, “Welcome to the Family”, “What You Need to Know about Overdrafts and Overdraft Fees” and “Banking Services/Fee Schedule”; all of which outlined the bank service fees, including overdraft, non-sufficient funds and negativ... read more
My wife and I opened this account together. We both have deposits going into the account. I had a planned debit for the amount of $280 that processed early, putting my account into the negative. I quickly called and informed them I was going to deposit money to fix this. The next day I deposited $200, called them and told them I will have another $150 the next business day. They charged me $104 in overdraft fees. There was a subscription fee for $9.99 that I told them I had proof I cancelled. They told me they would remove i... read more
If you need customer service by calling the 800 number you better be ready to wait a long long time I tried for three days I finally got through today and I had to get transferred to cardservices and I waited waited in finally hung up. I would call them first to see how good their customer service is before I sign up with this Bank.
Yvonne is an EXCELLENT Branch manager of this is local bank. She Listens, she understands, and she SOLVES problems that might seem like the impossible. First Convenience Bank (First National Bank) is very, very lucky to have her as an employee!! She handled my problem like a PROFESSIONAL!!! Outstanding customer service by Yvonne!! She is GREAT at her job and is definitely a valuable asset to this Business. Thank you for your assistance and kindness!! A++++++ Service!! Disregard any negative reviews or complaints that I have.... read more
If you bank with this establishment be very weary. This company as a whole is extremely shady. After moving and starting a new job and getting a new bank I finally had time to go here to close the account (I live over 30 minutes away in the opposite direction now which is why I got a new bank) but upon being helped I was notified that the account had been closed and sent to collections. WHAT? When I stopped using the account I had $3.00 in it. The amount that was sent to collections was all fees of about $30 for not using th... read more
Frequently asked questions about First National Bank Texas
How is First National Bank Texas rated?
First National Bank Texas has a 1.5 star rating with 85 reviews.
When is First National Bank Texas open?
First National Bank Texas is open now. It will close at 5:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com