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First National Bank Texas
- Banks
- Killeen, TX
About this business
The First National Bank of Texas has more than 550 Gold Key Network automatic teller machines and nearly 200 banking locations serving customers throughout the state of Texas. The bank provides a variety of services to its customers, including personal banking options, such as checking accounts, direct deposit, interest bearing accounts, certificates of deposit, consumer loans and online services; business banking options, such as checking accounts, commercial loans and online services; loans, including consumer and commerci... read more
Location details
2201 Trimmier Rd, Killeen, TX, 76541, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
If I could I would leave 0 stars. The supervisors-managers say one thing and then say bother, that is not right. My check I deposited via mobile was approved then 2 days later it was deducted leaving me overdraft. I call the bank and they say I need to fax a letter from my employer stating their is enough funds so I do. Then they say I have to wait 24 hours and I do, then I call after and they tell me that I can deposit a replacement check if I don’t find my original so I deposit it via mobile. Later I get an email saying my... read more
Business response:
Thank you for making us aware of your concerns. I would have preferred to speak with you directly but was unsuccessful in reaching you by phone. Checks are negotiated in accordance with our Funds Availability Policy which strictly complies with Federal Reserve Regulation CC and is posted at each branch location and provided to each accountholder when an account is opened. This Policy states when a check is deposited the funds are available for withdrawal on the next banking day. If a longer delay will apply, we will provide ... read more
The customer service representative I spoke to today was horrible. She didn't bother to help me out in regards to my online banking situation. As of today, I am transferring my business some where else.
Business response:
It was a pleasure to speak with you by phone about the concerns outlined in your consumer review to the Better Business Bureau. I am happy to have resolved your concerns. Should you require additional information or assistance, please do not hesitate to contact me at my direct dial number.
Terrible customer service no one will help me after a bank employee closed my checking accounts and kept my money.
Business response:
It was a pleasure to speak with you by phone about the concerns outlined in your consumer review to the Better Business Bureau. As stated during our call, we mailed the remaining funds in your accounts in a form of a cashier’s check to the last known address on record. Texas law states that a claim on a lost, stolen or destroyed cashier’s check becomes enforceable 90 days following the date of the check. Should you require additional information or assistance, please do not hesitate to contact me at my direct dial number.
This is absolutely by far the worst bank I have ever dealt with. I don't even know how they remain in business. It took weeks to setup my account and only after I kept calling in regards to the status. There was information that the branch failed to collect, but no one even bother to call me to request the additional information. Also, somewhere during the process they decided that they would put in a different mailing address than what I requested. After multiple requests from me and after several weeks, they finally decide... read more
Business response:
It was a pleasure to speak with you by phone about the concerns outlined in your consumer review to the Better Business Bureau. I am happy to have resolved your concerns and, again, apologize for the level of service provided you during your phone call to us for assistance with your account. Should you require additional information or assistance, please do not hesitate to contact me at my direct dial number.
So far I have had a really good experience. Someone took my card information and spent over $1000.00 on medical bills and $200.00 at Braum's. I was told this could take up to 3 weeks. The issue was resolved in a week. Sometimes hold times are long, but overall this has been a good experience.
Business response:
Thank you for your review, Alissa! We strive to provide excellent service and are happy to hear that we met our goal with you. Should you require assistance from us in the future, we invite you to submit a Customer Feedback form through our website, participate in Live Chat, or send a secure message through Internet Banking. We look forward to providing exceptional service to valuable customers like yourself.
I just opened an account with these jokers and i'm immediately regretting it. The lack of communication on something as simple as when my card would arrive was already odd, but then they rejected almost ALL of the deposits i placed in the account, and charged me 70 dollars in NSF fees, now i can't even see my account so i guess it was either frozen or shut down, hopefully. Calling customer service on the phone was so wildly unhelpful that they might as well not even have one, they didn't answer my question on what happened t... read more
Business response:
Dear Mr. G*******: We are sorry to hear that you did not receive the standard of customer service to which we aspire when you contacted us by phone for assistance with your account. We searched our records for the recordings of your calls placed to Customer Support and found you placed two calls to our financial institution since the establishment of your account. The first call was placed to our automated system on July 19, 2018; we do not show that you spoke with a representative about your account on this date. Your secon... read more
117 years in business, I wonder how the gentlemen who established an honest, dependable, and trust-worthy enterprise such as First National Bank would feel should they have the chance to experience the down-right bordering illegal practices employed by their bank today. A bank that will work with you, yet still set you up to pay 1000's more in charges that compound from their own practices. Your mattress is far safer than First National Bank for your money, if you are looking for a financial solution I would not recommend th... read more
Business response:
Thank you for taking time out of your busy work day to speak with me about the concerns outlined in your consumer review. As discussed during our call, when a merchant erroneously submits a debit for payment, it is our practice to ask that the customer work with the merchant to provide us with a letter of error to correct the overdraft in their account. When requesting a letter of error from the merchant, the following information is necessary for the bank to take action: • Customer’s name • Amounts of each transaction that ... read more
Terrible experience and still waiting on them to send my debit card. It's been 3 weeks.
Business response:
?Thank you for making us aware of your concerns. We are reaching out to you directly by phone to collect information and resolve your concerns.
I have been a loyal customer since 2013. Never in my entire time have I over drafted my account. I made a simple mistake and make my house note again my other checking account instead. I was charged two fees of $34 each. I called and requested a courtesy credit of the fees. I explained to the customer service that I have the money in my other checking account. I inquired through the online banking portal and asked for an explanation of the two fees. I was told that another payment was trying to come through that the bank rej... read more
Business response:
Thank you for making us aware of your concerns. We offer a service called AccountTRANSFER Overdraft Protection Plan which allows customers to use the money they put aside in a separate designated “transfer from” account as protection against overdrafts in other accounts. AccountTRANSFER Overdraft Protection transfers are made for the exact amount required to cover the overdraft plus the applicable transfer fee. To benefit from our AccountTRANSFER Overdraft Protection Plan, you must enroll for the service. If you haven’t alre... read more
Frequently asked questions about First National Bank Texas
How is First National Bank Texas rated?
First National Bank Texas has a 1.5 star rating with 90 reviews.
When is First National Bank Texas open?
First National Bank Texas is closed now. It will open tomorrow at 9:00 a.m.
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