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Fireside Designs
- Fireplace Services
- West Springfield, MA
About this business
We invite you to visit our showroom and view over 40 burning displays. You will be sure to find one that meets all of your needs and fits into your budget. Our knowledgeable and courteous sales staff are ready to answer all of your questions. Call us today!
Location details
1769 Riverdale Street, West Springfield, MA, 01089, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 10:00 a.m. to 5:00 p.m. | |
| Wed | 10:00 a.m. to 5:00 p.m. | |
| Thu | 10:00 a.m. to 5:00 p.m. | |
| Fri | 10:00 a.m. to 5:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
customer service You have to remember that most people who write reviews have an axe to grind. I went to the web site today to look up the store hours, and decided to write my own review. My first dealing with Fireside wasn't good at all. It was at the Big E, and the salesman was too busy with a female customer to answer a couple of questions I had. After he lost his sale to her ( or getting her phone number, I'm not sure which was more important ), he still ignored me. I walked out and said I'd never go back, very loudly so... read more
Grady's My wife and I purchased a Harman Accentra pellet stove insert from them last year. The first time I went to look at the stoves I was dressed kind of grubby and was helped by the owner Jean. I was expecting to be treated with the " what ever" attitude most sales people give me. Instead I recieved top notch service. We went back recently and were helped by I believe his name was Lyle, and purchased a second Harman Accentra free standing stove for our down stairs. Once again excellent service. Just waiting for our insta... read more
Proprietor This review below by ANNA G. amounts to a deliberate harassment and bulling for no apparent reason other than, an innocent misunderstanding.
Awful Customer Service Their service is by far the worst service I have ever encountered. They treat their customers like trash and extremely disrespectful. I wil NEVER EVER recommend this company to anyone even if they had the last pellet stove in the world. Its sick to know that their service is so atrocious and they are still in business!
Worst Customer Service Ever Stay away! Horrible customer service. We purchased a gas fireplace 1 year and 2 weeks ago. It has been installed less than 11 months. Since we started using it this fall we have had two problems. Both times we called them and were told one thing and when we went to the store we were told something different. When I called them the owner was rude, laughed at me and refused to help. THe warranty means nothing. Basically they will sell you something and then they do not want to hear from you again.
Impressed With the Service! My husband and I were in the market for either a wood burning stove or pellet stove. We'd heard about Fireside Designs on the radio and thought we'd check them out. We couldn't believe the selection we found and how beautiful the store was.We talked with a gentleman who turned out to be the owner Jean. He showed us the advantages of either type of stove. In the end we went with a Harman Pellet Stove. The price and terms were very competitive and the attention paid to us (even though they were very... read more
Excellent Value, Excellent Service I recently purchased a home that had a wood stove in it. I didn't want the hassle of dealing with hauling wood in and out of the house all the time and went to Fireside Designs to find out about pellet stoves. They were knowledgeable and helpful without pressure. To that end, I didn't have the cash available to purchase a new pellet stove. The owner was nice enough to help me out and give me decent trade in value on my old wood stove and sold me a used pellet stove he happened to have in st... read more
Repair service The folks at Fire Side helped with all the questions that I had, helped me make the right choice. The few minor repairs that I had were done by John, he took his time and checked everything out for me, unfortunately it was a bad batch of ignite tors, The times he had to come out an replace it, he's a friendly, and knowledgeable guy, he was able to finally figure out what was wrong. Thanks John If and when he has to come out ( repair or cleaning ) offer him coffee he's a nice guy to talk with Eric
A great bunch of people to deal with. I did my homework. I talked to family and friends, researched the Internet. I visited all the local pellet stove stores. I decided to buy from FiresideDesign because they knew what they were talking about! They have a big choice of pellet stoves. I picked a Breckwell .The install crew showed up on time installed the stove in the living room and cleaned up after themselves. The building inspector came over the next day and passed the install with flying colors. Very pleased with the overa... read more
Frequently asked questions about Fireside Designs
How is Fireside Designs rated?
Fireside Designs has a 3.6 star rating with 82 reviews.
When is Fireside Designs open?
Fireside Designs is closed now. It will open at 10:00 a.m.
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