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Fireside Designs
- Fireplace Services
- West Springfield, MA
About this business
We invite you to visit our showroom and view over 40 burning displays. You will be sure to find one that meets all of your needs and fits into your budget. Our knowledgeable and courteous sales staff are ready to answer all of your questions. Call us today!
Location details
1769 Riverdale Street, West Springfield, MA, 01089, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 10:00 a.m. to 5:00 p.m. | |
| Wed | 10:00 a.m. to 5:00 p.m. | |
| Thu | 10:00 a.m. to 5:00 p.m. | |
| Fri | 10:00 a.m. to 5:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Firesid Designs Very knowledgeable. My niece bought a top of the line pellet stove at such a great price. They have sales or try to get rid of overstock, so bought at the right time you can save allot of money. Helpful in answering all your questions.
Excellent Value, Excellent Service I recently purchased a home that had a wood stove in it. I didn't want the hassle of dealing with hauling wood in and out of the house all the time and went to Fireside Designs to find out about pellet stoves. They were knowledgeable and helpful without pressure. To that end, I didn't have the cash available to purchase a new pellet stove. The owner was nice enough to help me out and give me decent trade in value on my old wood stove and sold me a used pellet stove he happened to have in st... read more
Pellet stoves The salespeople are knowledgable of their products. I was very happy when they told me they installed the stoves. I paid for my stove and went home after talking to the installer on date they would come. Owner called and said the fireplace we had he would not let his installer install stove. So we ended up with no stove very upsetting
Awful Customer Service Their service is by far the worst service I have ever encountered. They treat their customers like trash and extremely disrespectful. I wil NEVER EVER recommend this company to anyone even if they had the last pellet stove in the world. Its sick to know that their service is so atrocious and they are still in business!
Grady's My wife and I purchased a Harman Accentra pellet stove insert from them last year. The first time I went to look at the stoves I was dressed kind of grubby and was helped by the owner Jean. I was expecting to be treated with the " what ever" attitude most sales people give me. Instead I recieved top notch service. We went back recently and were helped by I believe his name was Lyle, and purchased a second Harman Accentra free standing stove for our down stairs. Once again excellent service. Just waiting for our insta... read more
Proprietor This review below by ANNA G. amounts to a deliberate harassment and bulling for no apparent reason other than, an innocent misunderstanding. I spoke to my employee. She thought the call ended, when you indicated you had the wrong number. She extends her apologies. Regards Jean Peloquin From: anna grabarski [mailto:lilsweetanna01@yahoo.com] Sent: Friday, July 16, 2010 1:58 PM To: Jean Peloquin Subject: Re: Complaint about an employee I dont have your number but it was a girl who answered the phone and i asked about... read more
Wood Stoves I would not recommend this place to my worst enemy. Customer service was poor. I purchased a cast iron wood stove which ended up having a crack on the top. Returning the stove was a huge hassle.
fly bye night company I recently purchased a stove from this fly bye night company.The installer did damage to my home by accident and I can except accidents do happen I showed the owner some pictures and he said he would take care of the problem all he did is give me the run around for a month.Finally I got a hold of him and he acted like he did not know me .At that piont he was telling me he was short handed with help and he would not set a date to fix the damage his help did.So I went out and payed a carpenter out of my o... read more
Great People I was very pleased with the staff at the store. They answered all my questions and did not rush me. They gave me a price and even worked with me on the price. I left the store and returned 3 days later to purchase after chewing on the information that was given to me. The transaction was handled quickly but I was told it would be 3 weeks or better before my stove would arrive. I was pleasantly surprised to recieve a call 4 days later telling me that the stove had arrived. This is a first class operation and I hi... read more
Frequently asked questions about Fireside Designs
How is Fireside Designs rated?
Fireside Designs has a 3.6 star rating with 82 reviews.
When is Fireside Designs open?
Fireside Designs is closed now. It will open tomorrow at 10:00 a.m.
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