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Fireside Designs
- Fireplace Services
- West Springfield, MA
About this business
We invite you to visit our showroom and view over 40 burning displays. You will be sure to find one that meets all of your needs and fits into your budget. Our knowledgeable and courteous sales staff are ready to answer all of your questions. Call us today!
Location details
1769 Riverdale Street, West Springfield, MA, 01089, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 10:00 a.m. to 5:00 p.m. | |
| Wed | 10:00 a.m. to 5:00 p.m. | |
| Thu | 10:00 a.m. to 5:00 p.m. | |
| Fri | 10:00 a.m. to 5:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Impressed With the Service! My husband and I were in the market for either a wood burning stove or pellet stove. We'd heard about Fireside Designs on the radio and thought we'd check them out. We couldn't believe the selection we found and how beautiful the store was.We talked with a gentleman who turned out to be the owner Jean. He showed us the advantages of either type of stove. In the end we went with a Harman Pellet Stove. The price and terms were very competitive and the attention paid to us (even though they were very... read more
Good service We recently had to purchase a repair kit for our gas stove and they were very helpful with diagnosing our problem without having to have a service call. My husband fixed the problem himself.
Repair service The folks at Fire Side helped with all the questions that I had, helped me make the right choice. The few minor repairs that I had were done by John, he took his time and checked everything out for me, unfortunately it was a bad batch of ignite tors, The times he had to come out an replace it, he's a friendly, and knowledgeable guy, he was able to finally figure out what was wrong. Thanks John If and when he has to come out ( repair or cleaning ) offer him coffee he's a nice guy to talk with Eric
A great bunch of people to deal with. I did my homework. I talked to family and friends, researched the Internet. I visited all the local pellet stove stores. I decided to buy from FiresideDesign because they knew what they were talking about! They have a big choice of pellet stoves. I picked a Breckwell .The install crew showed up on time installed the stove in the living room and cleaned up after themselves. The building inspector came over the next day and passed the install with flying colors. Very pleased with the overa... read more
fly bye night company I recently purchased a stove from this fly bye night company.The installer did damage to my home by accident and I can except accidents do happen I showed the owner some pictures and he said he would take care of the problem all he did is give me the run around for a month.Finally I got a hold of him and he acted like he did not know me .At that piont he was telling me he was short handed with help and he would not set a date to fix the damage his help did.So I went out and payed a carpenter out of my o... read more
Great People I was very pleased with the staff at the store. They answered all my questions and did not rush me. They gave me a price and even worked with me on the price. I left the store and returned 3 days later to purchase after chewing on the information that was given to me. The transaction was handled quickly but I was told it would be 3 weeks or better before my stove would arrive. I was pleasantly surprised to recieve a call 4 days later telling me that the stove had arrived. This is a first class operation and I hi... read more
Great Business! I'm sorry to read that some people didn't have a good experience at Fireside Designs. I purchased a top of the line pellet stove from them a couple of years ago, and was more then pleased with the customer service I received. The salespeople were very knowledgeable about their product, and more then helpful with answering questions and determining the best product for me. This past winter, my stove required some minor maintenance, and surprisingly the issue was quickly resolved at a minimal cost. Fireside has... read more
Worst Customer Service Ever Stay away! Horrible customer service. We purchased a gas fireplace 1 year and 2 weeks ago. It has been installed less than 11 months. Since we started using it this fall we have had two problems. Both times we called them and were told one thing and when we went to the store we were told something different. When I called them the owner was rude, laughed at me and refused to help. THe warranty means nothing. Basically they will sell you something and then they do not want to hear from you again.
customer service You have to remember that most people who write reviews have an axe to grind. I went to the web site today to look up the store hours, and decided to write my own review. My first dealing with Fireside wasn't good at all. It was at the Big E, and the salesman was too busy with a female customer to answer a couple of questions I had. After he lost his sale to her ( or getting her phone number, I'm not sure which was more important ), he still ignored me. I walked out and said I'd never go back, very loudly so... read more
Frequently asked questions about Fireside Designs
How is Fireside Designs rated?
Fireside Designs has a 3.6 star rating with 82 reviews.
When is Fireside Designs open?
Fireside Designs is closed now. It will open tomorrow at 10:00 a.m.
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