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Farrish Subaru
- Automotive
- Fairfax, VA
About this business
Farrish Subaru of Fairfax is your destination for all Subaru sales and service needs. Our team has over 60+ years in the area with expertise from the greatest professionals around. We offer vehicle sanitation, vehicle delivery and the best possible buying/servicing experience. Come see us at Farrish Subaru! At Farrish Subaru, we proudly serve Fairfax, Washington D.C., and the surrounding areas.
Location details
10407 Fairfax Boulevard, Fairfax, VA, 22030, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
James and Cat made the buying process as painless as these things can be (also, Roger - can't remember last name). They all maintained a sense of humor as we changed our mind several at times, going from a Legacy to an Outback, various colors, various options, etc. James was patient but on top of everything - he listened and did his best to satisfy our desires. Cat was very clear on everything she had to explain and also had a very friendly attitude. Overall one of the best car purchasing experiences (and I love the Outback ... read more
Service has gone down tremendously over the years. On multiple occasions, they failed to diagnose simple problems, and seem to have caused problems in the process. Unless you have to go to a Subaru dealer for service, look for a more reputable shop elsewhere.
Business response:
Farrish Subaru wrote on 11/4/2011 12:13:06 PM: My name is Mark Johnson, I am the Service Director here at Farrish Subaru. I am writing because I do not take these situations lightly. I sincerely apologize for any inconvenience you may have experienced while at our dealership. We appreciate your feedback and we would like the opportunity to try and rectify your situation. Any further information you can give me, so that I may deal with this situation would be appreciated. You may email back to me in confidence or call me as I... read more
The worst dealership service, EVER. Never take your vehicle to this service outlet. They are incompetent and unable to diagnose a vehicle. You will end up returning your vehicle for multiple visits. Keith is rude and Tom is unable to assist a customer unless the Customer tells him the problem. Their service team cannot diagnose problems as simple as warning light indicators on dashboards. I never had this problem when Ryan worked in this dealership. I have been to this dealership numerous times for simple fixes, namely new t... read more
Business response:
We are disappointed to read that your recent experience was not satisfactory. It appears as though we mishandled your situation and for this we apologize. We do not want anyone to leave our dealership believing we have not made every effort to earn their business. At Farrish Subaru our focus is to provide consumers excellent customer service. You may contact me anytime to voice any additional concerns. Mark Johnson. Service Director, 703-273-0200 Ext255
I made an appointment with Keith in the Service Center. At the time of me making an appt., he asked me what my car was and we spoke about a coupon on the internet. When we took the car into be serviced for an oil change, the price changed b/c my car needed synthetic oil. I asked to speak to Keith and he was talking over me and basically calling me a liar - he never asked me for the make and model of my car. Now, my question is, whenever you make an appt for your car, don't they ask you what kind of car you have? That has ALW... read more
As a practice (business and personal), when it comes to vendors and services, my expectations are very high, and I am stingy when it comes to recommendations and praise. As it relates to the purchase of our new Subaru Outback Limited late Friday evening 3/18/11, I would like to share great appreciation I have for the Farrish team for an overall pleasurable, personable and efficient experience (especially Jackie Coogan & Catherine Murphy). I had already done our research, decided upon the model and features, and received the ... read more
Previously, buying a new car has always been quite an unpleasant experience, due to the pressure and questionable information provided by the salespeople. I actually dreaded going out to look at new cars and buy one. Farrish Subaru of Fairfax, Inc, gave me a new experience. Buying my new Subaru was a pleasant experience. All the employees I dealt with were quite friendly and provided the answers to all my questions very pleasantly. At no time was ANY pressure put on me. Both the main salesperson I worked with and another sal... read more
I initially made contact with Catherine Murphy via the internet. The entire car buying process can be somewhat burdensome to me, so I try to verify up front if the dealership is willing to work with their customers. Catherine was very quick to respond to my questions, and invited me in for a test drive. I drove to other Farrish locations first, not realizing that they were primarily the Jeep and Used Car areas. Both Bob from Used Cares and the Jeep Salesman (I didn't catch his name) were smiling and professional. I had a cha... read more
I first shopped online and was contacted by Catherine Murphy right away. I wasn't ready to buy but she did touch base with me to let me know she would be available to answer any questions. I finally went to Farrish after looking at two other Subaru dealerships in the area and a Ford dealership. Unlike the sales person at the previous place, Wolf went out of his way to search for the car I wanted since they did not have it at the dealership. Since it was a Sunday he told me he would call first thing Monday morning to see if t... read more
I do not recommend this dealership either for sales or service. The Subaru staff are really not in charge. They will promise, though the Dodge accounting staff will change (and hide) the financial aspects of the deal. The comparative price sheet was withheld from me - as I found out later. The car was not ready upon delivery, as some of the fluids were not filled. Also, I was promised some minimal accessories as part of the purchase negotiation. I received the accessories, got a receipt that showed I owed nothing, now the de... read more
Frequently asked questions about Farrish Subaru
How is Farrish Subaru rated?
Farrish Subaru has a 4.7 star rating with 2,896 reviews.
When is Farrish Subaru open?
Farrish Subaru is closed now. It will open tomorrow at 12:00 p.m.
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