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Falcone Automotive - Indianapolis, IN
- Car Dealers
- Indianapolis, IN
About this business
Anyone can sell you a new car. And if a new car is all you want, then you have lots of dealerships to choose from. But at Falcone Automotive, I want to build relationships. After four decades in the vehicle business, I know there is no substitute for customer service. You expect it. You deserve it. And that's what we are going to give you. You can count on it. Why? Because that's my name on the door. Bob Falcone President/CEO
Location details
1930 W 16th St, Indianapolis, IN, 46202, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I bought my car new from Falcone Subaru, the purchase experience was the worst ever. I have had the car approximately 5 months and it has been nothing but problems. The radio unit went bad, the safety features of the car were inoperative, and the gas gauge doesnâ??t work. I took the car in immediately. It is now 16 days and counting and I still donâ??t have my car back. I was planning to go out of state but they told me I couldnâ??t take the car out of state. We had to cancel our trip. I called Subaru of America, they told m... read more
Don't try to get your car repaired They fixed the problem not the cause. $700 for a coil and they didn't change the wires on a 13 year old car? Was wanting to buy a new car but with service like this will go to another dealer.
After visiting another dealership on the north side of indy I had sworn off buying a VW. A friend sent me to see TIFFANY at Falcone and I ended up with a deal I liked, a car I love, and an great experience I'll never forget. Thanks Tiffany and Falcone VSS!
Tiffany Compton made it all worthwhile. I was shopping all the Subaru dealers and Chrysler. She called me 15 mins after I posted online with Subaru HQ. Her friendliness was only surpassed by her intelligence and knowledge of her product. I have already suggested all 8 of my brothers and sisters shop her store when they are ready to buy. Bob Falcone helped us immensely and we are now Subaru at Falcone for life.
Pay for Work Never Done – Although Falcone's customer service representatives were cordial and considerate, actual car repair/service was deficient, if existent at all. I took in my 2006 Volkswagen for a 75K checkup/alignment in January and was immediately informed about several 'outstanding' issues. The excessive fees appropriated to these 'procedures' seemed exorbitant (and it was). Powertrain and exhaust issues were listed, with total charges in excess of $3,500. Luckily, I talked to a mechanic buddy of mine and he said t... read more
Service Dept Woes. – Falcone Volkswagen's service dept failed to replace the drain plug correctly when doing an oil change on our car. The engine ran out of oil on the highway with my infant son in the car. We agreed to work with the dealer and entend the warranty when they claimed that the engine had not been damaged-they agreed to extend the engine warranty to 100,000 miles. Now at 80,000 miles we are ready to move cross country and have discovered that there is significant damage to the cam shaft, per a highly respected i... read more
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I highly recommend this dealership to my colleagues. – Was very pleased with the sales process and knowledge of VW. Owner of dealership was available, considerate and instrumental in customer satisfaction. I would highly recommend this dealership to my colleagues.
Our Wonderful Experience! – We had leased an '08 Impreza from a different dealership and had become very disappointed with their service over the years. The car had many issues over the years. It was a constant battle to get help. At the end of our lease we once again gave the other dealership one last chance, thinking that maybe it would be different. It was not. I called Falcone Subaru and was beyond pleased with the assistance I received over the phone from John Franks. We had been waiting 3 years for someone to be helpfu... read more
Frequently asked questions about Falcone Automotive
How is Falcone Automotive rated?
Falcone Automotive has a 4.7 star rating with 663 reviews.
When is Falcone Automotive open?
Falcone Automotive is open now. It will close at 5:00 p.m.
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