This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Factory Direct Appliance
- Appliances
- Lenexa, KS
About this business
At our Appliance Showroom you'll find the largest selection of appliances, all the major brands and expert advice. With friendly, knowledgeable product experts and the latest selection of appliances, Ferguson helps makes your dream home a reality. Whether you need appliances for your kitchen, laundry or outdoor kitchen, we have the products you need. Come visit our showroom to learn more.
Location details
14105 Marshall Dr, Lenexa, KS, 66215, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The customer service reps at this store need a lesson in customer service--I can't believe how unhelpful they've been. Our washing machine (less than a year old) broke in early December. We've had issues getting the right parts, and when we asked the customer service guys for help, they told us to figure it out ourselves. Ridiculous.
Absolutely terrible. They lost our order, wouldn't return our phone calls, and when I went into their store they tell me it will take a week to get appliances into our new home. Save yourself the trouble and go to Nebraska Furniture Mart.
I wish we would have bought our new appliances elsewhere. In all of the everyday purchases from large to small I can't think of a worse customer service experience in the last 10 years, maybe ever. Then we learned from our contractor who is installing them that he quit buying from here a while ago for the same reason. I would highly recommend not shopping here.
I've used this company on two occasions now, and I will use them again.
Giving away free grills ... Needs 1000 likes .. Go to Factory Direct Appliance and like ... For a Chance to win one !!!
Frequently asked questions about Factory Direct Appliance
How is Factory Direct Appliance rated?
Factory Direct Appliance has a 3.6 star rating with 215 reviews.
When is Factory Direct Appliance open?
Factory Direct Appliance is open now. It will close at 6:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com