Exeter Finance Corp

Serena W. 

on BBB

8 years ago

I have been an Exeter customer since *** 2016. I have had late payments which a late fee was assessed. I paid more than my monthly payment to cover the late fees. Exeter did not apply my extra payments towards late fees so they have continued to accumulate. When I called on 5/1/2017 to have the extra payments applied towards my late fees, they told me they cannot until I make my 5/1/2017 payment. They refuse to credit my funds appropriately which then will continue to reflect an outstanding late fee amount. The online statem... read more

Tim A. 

on BBB

8 years ago

After making payments for 5 years totaling 30,000 on a 27,000 total financed they told me I still owed them 17,000 and since they where a second chance company if I don't give them $ 500 a week they would reposes the car. When I asked them to send me a statement showing where the payments went and why I still owed so much they replied "we don't have to pay the money or we will come get the car. 

Vatina R. 

on BBB

8 years ago

Exeter Finance Corp is a ripoff. I had a car loan with this company since 2011 and I the maturity date of the vehicle is 6/30/2017. I must admit that when I first bought my car, my credit was not that good. However, I received a letter from exeter finance stating that my account will accrue interest everyday beginning on 4/1/2017 if the remainder of my balance of 1,727.00 is not paid in full by 6/30/2017. This is absurd. In my opinion, they prey on the weak and suck the blood from those who are really trying to live a decent... read more

Denise V. 

on BBB

8 years ago

The worst customer service, interest rates that they know you can't afford. Contracts that they will Not renegotiate. They would rather you file for bankruptcy and auction the car than work with you on your terms of the contract. I've. Paid 20 percent on my loan with a 3500 deposit down on a fifteen thousand dollar used 2006 car I've paid over 21/2 years. I've since filed bk I will have to give the car back. They will not budge on renegotiating the rate being told no they don't do that. I have 0 option so all my hard work an... read more

Timothy B. 

on BBB

8 years ago

Worst experience with an automotive finance company. Communication is terrible. If you try and cancel a payment, good luck with that. Will have paid over $15,000.00 in interest to them. 

Maril0 K. 

on BBB

8 years ago

This is the worst financial institution I have ever dealt with. They do not calculate payments or interest correctly. They charge a lot of fees with no exp,a nation for them. When asked they say they have no answer. My payments are credited and then within three days reversed. When I asked why they were reversed they said maybe the funds did not clear. These are payments from Money Gram, Western Union, and direct debits. They are paid as cash. They reverse my payments and then send repossession notices. They have taken the c... read more

Vatyna G. 

on BBB

8 years ago

I have currently been with Exeter Finance Company since October 2013. They were one of the companies that agreed to finance me after my bankruptcy discharge. On November 30, 2016, someone totaled my car. My insurance company immediately paid out to them within one week. While this was going on, I had started the process of my GAP claim to coverage any remaining balance that the insurance company did not pay due to the ACV provision. The insurance company I am with, has a strict policy that if your car is considered a total l... read more

Frederick S. 

on BBB

8 years ago

If you finance with Exeter make sure you don't fall behind for any reason cause they will not work with you and they will take your vehicle without any notice of any kind. Also you'll get your last bill like there is nothing going to happen. When you call them up so you can get your stuff out of it they act like everything is ok and not even offer you a resolution. Well joke is on them because I was have electrical problems with that vehicle so good luck selling it. Do not finance with this company you will be paying a lot a... read more