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Exclusive Motorcars
- Used Car Dealers
- Randallstown, MD
About this business
Location details
10100 Liberty Rd, Randallstown, MD, 21133, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
How I wish I wouldve read this before buying a car here in June 2020. Issue with service engine soon light 2 days after the purchase. Dealership said they fixed but weeks later back on. Then car stops running due to contaminated gas in it! Dealership blames me. Had to drive to dealership to get to actually speak with someone, cause no return phone calls! While waiting for car to be checked I had conversations with 2 different people with same issues, problems immediately after purchase! This whole experience has been a night... read more
This dealership is not honorable! I was sold a car that had major problems. It's been in the shop at least 12 times already, and I haven't had it a year, now it has Tran fluids leaks They are refusing to fix
Business response:
Miss H******* purchased her vehicle in June of 2019. After purchase there were a few issues with the vehicle and we covered the cost of a rental vehicle for an extended period of time, properly fixed the vehicle and paid Miss H*******'s car note and insurance payment for her inconvenience. All issues seemed to be resolved. On 2/13/2020 Miss H******* brought the vehicle for the Traction Control light on the vehicle and this too was easily resolved. Yesterday Miss H******* returned for an oil change with 500 more miles on the ... read more
Worst experience EVER. I bought a car from them in February 2020. I feel like a fool first of all because the finance department screwed me and I let him (McWeen E****). I'm a woman and i went by myself. I was supposed to receive my service warrantee through email within 45 days of my purchase and I still don't have it after repeated calls to this place, It's May 5, 2020. If someone happens to pick up the phone they transfer you to a number that they know no one will answer. THIS WHOLE EXPERIENCE HAS BEEN A NIGHTMARE. PLEASE... read more
Business response:
Good Afternoon Miss Y****, We apologize for your unsatisfactory experience here at the dealership. I attempted to call you but your voicemail is full. Due to the coronavirus pandemic, we are running with a much lighter than normal staff. I can only hope this is the reason for missing your calls! The correct person to speak with is our Warranty Admin Darlene. She is in the office M-W-F during this time. Please send her an email at Darlene@exclusivemotorcarsmd.com and she will send over copies of your paperwork. I will also h... read more
Frequently asked questions about Exclusive Motorcars
How is Exclusive Motorcars rated?
Exclusive Motorcars has a 2.4 star rating with 28 reviews.
When is Exclusive Motorcars open?
Exclusive Motorcars is open now. It will close at 6:00 p.m.
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