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EviCore Healthcare {Formerly MedSolutions, Inc.}
- Medical Centers
- Franklin, TN
About this business
Location details
730 Cool Springs Blvd Suite 800, Franklin, TN, 37067, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Just you wait until my doctor talks to you. You will sincerely wish you hadn’t denied his orders. I’m not telling you why now—you will see, only too late. I’m warning you: waste his time like this making him do your peer-to-peer review, and you’ll know about it. You denied my foot MRI claiming lack of medical necessity. You also denied my ankle MRI, saying a foot MRI alone will give my surgeon enough information to perform my flatfoot reconstructive surgery. Just because you can’t feel the tingling and pain with every step. ... read more
Cynical and cruel company. You need to wait 6 weeks and treat undiagnosed illness to have your MRI covered or you need to have an open wound for 2 weeks to have your CTA covered, lol. And this all for your own money, that’s not a free insurance.
I feel sorry for the customer service representatives who are forced by 'poor management' to deal with frustrated customers. Evicore denies claims for the most ridiculous reasons imaginable—such as telling someone, 'You have soft bones,' and the clinical coordinator dismissing the peer-to-peer review for pre-authorization, which is unacceptable and denies medical necessity. I am appealing to a third party, but they are making it impossible for me to obtain the necessary medical documentation and records. Shame on Cigna Healt... read more
Took 10 minutes to get to a live person, and they hung up on me after getting some information! WTH?!?!
imagine giving someone a raise and promotion just to fire them a month later....
Frequently asked questions about EviCore Healthcare {Formerly MedSolutions, Inc.}
How is EviCore Healthcare {Formerly MedSolutions, Inc.} rated?
EviCore Healthcare {Formerly MedSolutions, Inc.} has a 1.5 star rating with 87 reviews.
When is EviCore Healthcare {Formerly MedSolutions, Inc.} open?
EviCore Healthcare {Formerly MedSolutions, Inc.} is closed now. It will open on Monday at 9:00 a.m.
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