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Essential Ford of Stuart
- Car Dealers
- Stuart, FL
About this business
Essential Ford of Stuart.
Location details
4000 SE Federal Hwy, Stuart, FL, 34997, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
I had issues with my transmission, ****** took full control, gave me a new vehicle to use while they are looking at the problem. ****** called me , they found the problem he ask if I could Leave my truck there so they could repair the issue. Fortunately, everything was under warranty and the loaner car was free. I couldnt be any more pleased with the service that was done.
Business response:
We're so glad to hear that you had a positive experience with our ************************ Thank you for the 5-star review!
This dealership is terrible! Im on vacation in ******* from **** and my 2021 Bronco decided to break down. A full week after getting it towed to Essential Ford of ************************ in the service department tells me its the alternator and will need to order the part. Im have spent over $1,200 more than I budgeted due to having to stay longer than expected in ******* and wait for them to get my Bronco in. He tells me on Wednesday that the part came in and it should be done tomorrow. On Thursday, he calls and says they ... read more
Business response:
******, At Essential we take all reviews very seriously. After reading your comments and sitting down with both the ** and service manager, part of the issue was that you initially went to AutoZone for service. They made matters worse. On a new $40K Bronco, like yours, you should only go to manufacturer dealerships, with trained technicians who use OEM factory parts. Autozone did you no favors. Your service took longer because the parts were not in stock. I know you were frustrated because you were on vacation, but there is ... read more
I've taken my 2013 Ford F-150 truck to Essential Ford since I purchased the vehicle. The staff is always prompt, friendly, and efficient. I took it to another dealer a few months ago for a different issue, and they were friendly, but I didn't feel like I got the same service as Essential Ford. Won't take my truck anywhere else, from now on!
Business response:
We're delighted to hear that you were pleased with the service. Thank you!
They are kind, efficient and they get it done right. Extremely happy with my service experience.
Business response:
<p ><br /> Heather,<br /> <br /> Thank you so much for your business and your kind review. Come back and see us for all your automotive needs. </p>
These guys are ******! Do not do business with these guys. Essential Ford I will never use this dealership again.
Business response:
<p>***,</p> <p>Essential Ford takes all reviews very seriously. Based on your comments, your information was sent to our GM, ******, who be calling you to go over your concerns. If there is truly something we did wrong, we will make it right. If not, we will clearly explain all details about your experience and hope we can come to a mutually exclusive agreement.</p> <p>thank you</p>
After having 3 of my **** vehicles serviced at Essential Ford, I will never use this dealership again. The general manager ***** was unprofessional and the payment system is a joke. I spent $17,000 on service work within the last 6 months and as a general contractor, small business owner and ******************* customer for the last 25 years I cant believe how poor their customer service is. Ill happily spread the word to keep future customers away.
Business response:
<p>*****,</p><p>We apologize that your experience at Essential Ford did not meet your expectations. Your comments will be forwarded to both our service manager and sales manager, for review. Someone will be in contact with you. </p>
Essentail Ford Service Manager, I though it very unprofessional that you won’t work on my car, why, because I brought to your attention that your business was trying to take advantage of a senior and veteran. Let me explain so you know what was done. I brought my car into Essential Ford on 03/02/2023 to diagnose a parking aid fault after someone hit my wife in a parking lot. The tech found a wire harness ** **************cut in half. The accident crushed the right rear harness against the frame, cutting it. ****** said part ... read more
Business response:
We're sorry that your recent experience was less than satisfactory. At Essential Ford we are committed to providing our customers with a first-class experience. Based on what I've read, we have missed this goal. I want to personally apologize to your experience.
Last year I took my 2011 Ford Edge limited to the dealer for diagnostic and evaluation, then they found some electrical issue and I spent 1794 dollars, they also manipulate the car's rear camera and place back to the car on reverse and they never took responsibility for it. months later my car started doing the same failure to getting started, I have been trying to contact to Heather Semonish to let her know that the car is presenting the same problem that they supposed to fixed but she is ignoring my calls and text messages... read more
Business response:
We're sorry that your recent experience was less than satisfactory. At Essential Ford we are committed to providing our customers with a first-class experience. Based on what I've read, we have missed this goal. I want to personally apologize to your experience.
I am very disturbed by the lack of concern for my daughters safety from the service department at this **** dealership. Let me start by stating that my daughter took her ****************** on 04APR23 for a steering issue. It was intermittently shutting off making it VERY difficult to steer. They pulled up a U3000 code, which is a Power Steering Control Module. My daughter did not tell me this information. She just told me it was a TPS and that they could not duplicate the issue. The issue continued up until I took the car in... read more
Business response:
<p>****,</p><p>We apologize for any inconvenience or miscommunication. After speaking with *****, our service manager, the items in question about the ***** tune was explained that Essential is not a ***** dealer, as well as the other issues. We welcome you to speak to ***** further and he will go over each individual line item. Essential Ford did not do anything wrong in this particular situation. Thank you again.</p><p></p><p></p><p></p>
Frequently asked questions about Essential Ford of Stuart
How is Essential Ford of Stuart rated?
Essential Ford of Stuart has a 4.3 star rating with 2,144 reviews.
When is Essential Ford of Stuart open?
Essential Ford of Stuart is closed now. It will open at 9:00 a.m.
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