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Essential Ford of Stuart
- Car Dealers
- Stuart, FL
About this business
Essential Ford of Stuart.
Location details
4000 SE Federal Hwy, Stuart, FL, 34997, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
They are kind, efficient and they get it done right. Extremely happy with my service experience.
Business response:
<p ><br /> Heather,<br /> <br /> Thank you so much for your business and your kind review. Come back and see us for all your automotive needs. </p>
These guys are ******! Do not do business with these guys. Essential Ford I will never use this dealership again.
Business response:
<p>***,</p> <p>Essential Ford takes all reviews very seriously. Based on your comments, your information was sent to our GM, ******, who be calling you to go over your concerns. If there is truly something we did wrong, we will make it right. If not, we will clearly explain all details about your experience and hope we can come to a mutually exclusive agreement.</p> <p>thank you</p>
After having 3 of my **** vehicles serviced at Essential Ford, I will never use this dealership again. The general manager ***** was unprofessional and the payment system is a joke. I spent $17,000 on service work within the last 6 months and as a general contractor, small business owner and ******************* customer for the last 25 years I cant believe how poor their customer service is. Ill happily spread the word to keep future customers away.
Business response:
<p>*****,</p><p>We apologize that your experience at Essential Ford did not meet your expectations. Your comments will be forwarded to both our service manager and sales manager, for review. Someone will be in contact with you. </p>
Essentail Ford Service Manager, I though it very unprofessional that you won’t work on my car, why, because I brought to your attention that your business was trying to take advantage of a senior and veteran. Let me explain so you know what was done. I brought my car into Essential Ford on 03/02/2023 to diagnose a parking aid fault after someone hit my wife in a parking lot. The tech found a wire harness ** **************cut in half. The accident crushed the right rear harness against the frame, cutting it. ****** said part ... read more
Business response:
We're sorry that your recent experience was less than satisfactory. At Essential Ford we are committed to providing our customers with a first-class experience. Based on what I've read, we have missed this goal. I want to personally apologize to your experience.
Last year I took my 2011 Ford Edge limited to the dealer for diagnostic and evaluation, then they found some electrical issue and I spent 1794 dollars, they also manipulate the car's rear camera and place back to the car on reverse and they never took responsibility for it. months later my car started doing the same failure to getting started, I have been trying to contact to Heather Semonish to let her know that the car is presenting the same problem that they supposed to fixed but she is ignoring my calls and text messages... read more
Business response:
We're sorry that your recent experience was less than satisfactory. At Essential Ford we are committed to providing our customers with a first-class experience. Based on what I've read, we have missed this goal. I want to personally apologize to your experience.
I am very disturbed by the lack of concern for my daughters safety from the service department at this **** dealership. Let me start by stating that my daughter took her ****************** on 04APR23 for a steering issue. It was intermittently shutting off making it VERY difficult to steer. They pulled up a U3000 code, which is a Power Steering Control Module. My daughter did not tell me this information. She just told me it was a TPS and that they could not duplicate the issue. The issue continued up until I took the car in... read more
Business response:
<p>****,</p><p>We apologize for any inconvenience or miscommunication. After speaking with *****, our service manager, the items in question about the ***** tune was explained that Essential is not a ***** dealer, as well as the other issues. We welcome you to speak to ***** further and he will go over each individual line item. Essential Ford did not do anything wrong in this particular situation. Thank you again.</p><p></p><p></p><p></p>
This dealership has had the worst customer service that I have ever seen. I had an issue with my truck that was caused by work not being done correctly when I had my torque converter changed out of warranty. My truck started leaking fluid months later and was low on fluid to begin with. I had to have it towed to another shop because they were unable to take my truck in for about a month and a half. The other shop I took it to reported that the trasmission lines were left unsecure and parts of the labor was done incorrectly. ... read more
Business response:
****, We apologize for any confusion that might have taken place, as well as that no one got back to you quickly. We want to make it right. We have forwarded your comments to our service manager, *****. He will be reviewing your particular concerns and someone will be getting back to you.Thank you.
I will start with a summary just to confirm the other reviews, these guys try to take advantage of hardworking people and when they get caught, they hide and try to find the next victim!!!I took my 2020 **** with ***** miles in for an oil and filter change. I was told my the service adviser that my brake rotors were shot and needed to be changed! With only ***** miles I challenged them and was told that the "humidity" might cause that. I insisted on a second inspection in my presence by a senior mechanic who confirmed that m... read more
Business response:
<p>*****, after speaking with the service manager ***** about your comments, there is a lot of discrepancies in what you wrote. We invite you to come in at your convenience and discuss your concerns with the service management team. Essential Ford is transparent with all services and pricing and our ultimate goal is to make sure your vehicle is 100% on the road.</p><p>Thank You</p>
We just had the worst experience At this dealership. We called to confirm the offer and then went in to test drive. Re discussed the offer. Then took the steps to sell back our leased vehicle...called the dealership to confirm a final time before selling our car and they preceeded to tell us the online offer went from high $700s to high 900's with $5k down when the add said zero....and we should read the fine print! Terrible customer service and lying to your clients multiple times regarding price is not okay. Steer clear of... read more
Business response:
*****, We apologize for any misunderstandings you might have had on the lease pricing of the 2023 Expedition. Essential Ford is 100% transparent in all pricing. All information is in the disclaimer. The vehicle in the ad was based on a $73,000 Expedition model. The Expedition model you chose was $76,000.We do have many $73,000 models in stock. The advertised lease price in the ad was $759, and was based on $73,150K. It is with $0 down and no security deposit. However, the advertised price does not include government fees, ... read more
Frequently asked questions about Essential Ford of Stuart
How is Essential Ford of Stuart rated?
Essential Ford of Stuart has a 4.3 star rating with 2,057 reviews.
When is Essential Ford of Stuart open?
Essential Ford of Stuart is open now. It will close at 8:00 p.m.
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