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Essential Ford of Stuart
- Car Dealers
- Stuart, FL
About this business
Essential Ford of Stuart.
Location details
4000 SE Federal Hwy, Stuart, FL, 34997, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
A very polished appearance and approach to customers. Not impressed by the fluff. ******************** needed a pan gasket. Dealership said it was on back order so they forced me to pay for a whole new pan which includes a new gasket. But we discounted it for you they said. So what? Why do you tear things apart before you check to have parts on hand? Why didn't you contact another dealership or an aftermarket parts supplier to get one? Why did you bother to explain to me that I was going to incur an upcharge? I went all the ... read more
Best service. We had a problem with our vehicle on the way home to NC. They went above and beyond to help us. Unfortunately they have to order parts but did make sure we got a rental car to make it home. Would highly recommend them to anyone. But not happy with other dealership who lied about doing recall repair and did not perform the work and closed out the recall order so we are out of pocket for repairs
It was the best experience I had purchasing a new vehicle. The salesman was attentive, polite, knowledgeable, and easy to work with.
Business response:
Thank you so much for your kind words! We're thrilled to hear that you had the best experience purchasing your new vehicle with us. It's great to know that our salesperson was able to meet your expectations by being attentive, polite, and knowledgeable. Your feedback means a lot to us and motivates us to continue providing excellent service to all of our customers.We truly appreciate your business and hope you enjoy your new vehicle. If you ever need anything in the future, please don't hesitate to reach out!
HORRIBLE!!!!!!! ZERO ************** DO NOT BUY AN EXTENDED WARRANTY ESSENTIAL **** WILL NOT HONOR IT!!!!!!!!!We are a 4th generation **** Employee family, were about to special order our 2nd truck. That would be our 10th **** purchase but not anymore. My *************************** the shop due to a recurring taillight issue. Instead of honoring their product and long time customer, ********************** REFUSED TO FIX the issue . Instead tried to get me to purchase another( 2nd) taillight for an astronomical amount. Oh BTW... read more
My husband and I have been customer's at Essential Ford since it was Advantage Ford. The entire staff, from the General Sales Manager, *****, to ***** at the cashier's desk, is knowledgeable, capable and make us feel like family. I've always disliked the process of buying a vehicle, but our last two purchases have proven that you can actually enjoy the experience! I highly recommend Essential Ford. From Sales to Parts to Service, the people are what make this dealership a great place and an asset to our community.
Business response:
We're delighted to hear that you were pleased with the service. Thank you!
I had issues with my transmission, ****** took full control, gave me a new vehicle to use while they are looking at the problem. ****** called me , they found the problem he ask if I could Leave my truck there so they could repair the issue. Fortunately, everything was under warranty and the loaner car was free. I couldnt be any more pleased with the service that was done.
Business response:
We're so glad to hear that you had a positive experience with our ************************ Thank you for the 5-star review!
This dealership is terrible! Im on vacation in ******* from **** and my 2021 Bronco decided to break down. A full week after getting it towed to Essential Ford of ************************ in the service department tells me its the alternator and will need to order the part. Im have spent over $1,200 more than I budgeted due to having to stay longer than expected in ******* and wait for them to get my Bronco in. He tells me on Wednesday that the part came in and it should be done tomorrow. On Thursday, he calls and says they ... read more
Business response:
******, At Essential we take all reviews very seriously. After reading your comments and sitting down with both the ** and service manager, part of the issue was that you initially went to AutoZone for service. They made matters worse. On a new $40K Bronco, like yours, you should only go to manufacturer dealerships, with trained technicians who use OEM factory parts. Autozone did you no favors. Your service took longer because the parts were not in stock. I know you were frustrated because you were on vacation, but there is ... read more
I've taken my 2013 Ford F-150 truck to Essential Ford since I purchased the vehicle. The staff is always prompt, friendly, and efficient. I took it to another dealer a few months ago for a different issue, and they were friendly, but I didn't feel like I got the same service as Essential Ford. Won't take my truck anywhere else, from now on!
Business response:
We're delighted to hear that you were pleased with the service. Thank you!
They are kind, efficient and they get it done right. Extremely happy with my service experience.
Business response:
<p ><br /> Heather,<br /> <br /> Thank you so much for your business and your kind review. Come back and see us for all your automotive needs. </p>
Frequently asked questions about Essential Ford of Stuart
How is Essential Ford of Stuart rated?
Essential Ford of Stuart has a 4.2 star rating with 1,885 reviews.
When is Essential Ford of Stuart open?
Essential Ford of Stuart is closed now. It will open tomorrow at 11:00 a.m.
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