Essendon Honda

RJL Estate A. 

on Birdeye

3 months ago

I live locally and tried calling to enquire about purchasing a new Nissan X-Trail. I was on hold for five minutes, having pressed the number for sales. I finally spoke to a lady, not in sales, who said she would put me through. A long time later, I hung up! Later today I have committed to purchase an MX5 Mazda from Preston Mazda. A missed sale. Shocking customer service! Don’t go there!!! 

Hardy 

on Birdeye

4 months ago

I recently purchased a vehicle from CQ Used Car Superstore, and the experience was outstanding. The staff were incredibly friendly and helpful, making the entire buying process smooth and stress-free. I felt well looked after throughout, and it was clear that everyone knew their roles and executed them professionally. Highly recommend this dealership to anyone in search of a quality used car. 

speed_dev s. 

on Birdeye

5 months ago

I would like to do a big shout out to Andy Parker of Suzuki Ferntree Gully. You have been amazing from responding to my general online inquiry up to when I picked up my car. You were forthright, easy to communicate and extremely pleasant. I enjoyed negotiating with you. I believe you were fair, honest and very patient. I look forward to dealing with you once again when I buy another Suzuki. I would highly recommend you get a raise or a bonus at least(!!!). For those who would like to purchase a Suzuki, I would highly re... read more

Suzanne M. 

on Birdeye

6 months ago

We live in Canberra and after researching the D-max vehicles we found exactly what we wanted at Northern Motors Group in Melbourne. It was the Tour Pack and exactly the colour we were after. We contacted the dealership and Terry Walsh got in touch with us. We now have this beautiful car thanks to Terry and all the work he put into getting the car to us. From putting some extra touches on the vehicle to having it transported to Canberra, Terry went above and beyond to get the car to us in absolutely perfect condition. We're... read more

Helena P. 

on Birdeye

7 months ago

ive used them the last few years and had no issue. Recently took the car in as i had dashboard warning signs. Paid $ 200 for a diagnostic. Turns out the new battery required the car to be recoded. Upon leaving the petrol gauge was now faulty. called nissan and made another appt. They expected an additional $ 200 fee to diagnose the problem. My issue is what was the last $ 200 for. If there was no fault then how did I suddenly have a problem once I sat in the driver's seat. Its a shame you go to these places hoping for hone... read more

Julie G. 

on Birdeye

8 months ago

We were extremely happy with all the communication we had with Zach, Salesman at Kloster Hyundai, Hamilton. He was very polite, friendly and professional in his duties, there was no ‘pushy salesman’ behaviour we had witnessed at other dealerships when looking at new cars. He provided all the information we needed to choose our new cars. We were also very impressed with Lisa, Customer relations and Stevie, Finance officer. They were both very helpful and friendly. We had an excellent experience purchasing our new Hyundai Tuc... read more

Deanie B. 

on Birdeye

11 months ago

I recommend Terry Walsh from Norther Isuzu Ute. He made purchasing my new vehicle easy. He kept me updated from start to finish, making sure that all my requirements and delivery date met what worked for me. He has also followed up to make sure that I am not experiencing any problems and that I am happy with my purchase. Great service. 

Andrea 

on Birdeye

11 months ago

Please avoid this dealership in terms of their after sales service they did not respond to phone calls after my vehicles CVT failed requiring me to escalate the matter to Honda Australia where it was ultimately resolved after many months of difficulty. The vehicle had only ever been serviced through this dealership.  I will acknowledge the ultimate customer service received from Honda Australia noting that even Honda Australia advised they could not get a response from the dealership. Overall a very distressing experience wh... read more

Andrew M. 

on Birdeye

a year ago

I am amazed that there are so many positive reviews for this organization. The service department lacks clarity in communication with its clients. In four years of dealing with them, I have found that too many of the staff have a "lay-back" attitude. No surprise when even very senior personnel accuse a customer of trying to get something for free. The attitude flows down through the ranks! When you are advised that a particular issue is okay and has been road tested only to have it reoccur when you drive out of their yard is... read more