Enterprise Rent-A-Car

Cylvia C 

on BBB

a year ago

Rented a car with bed bugs and they just switched cars n refunded my money but we I had to replace car seat stroller and my baby bag. The car was infested I have videos and photos to prove. Gold tier customer as well they didnt even offer us nothing!!! Manager wouldn't even return my call and they sent someone to get the infested car and they had to drive it without protection my family and baby all bitten up.. 

Cindi A 

on BBB

a year ago

We rented a car from enterprise July 31st, picked up that morning at the airport in ***....we walked to the car and on the windshield was a parking ticket...we took inside and told the man behind the counter we had not even touched the car yet ...he said he would take care of it, well WE just got billed for this parking ticket and they won't help us....never rent from these folks 

Nina S 

on BBB

a year ago

Agent ******************************* from ************** Enterprise Car Rental is absolutely amazing! The customer service that he provided was impeccable!! My rental was an emergency and Agent ******************************* and the enterprise team understood my situation and provided the best customer service /support to satisfy my expectations as a customer. ******************************* came to my home to pick me up in the rental car and his professionalism was surely noted! He presented the enterprise team well by hi... read more

scott R 

on BBB

a year ago

so where to start..we rented a vehicle from enterprise short of the long story we had issues with the tire and called support they refused to do anything other put on a spare tire, which then they wanted us to drive at highway speeds for ************************************************ killed they would pay medical bills or pay for wrongful death. but till that point they wouldn't do anything to help, they stated i can fix the vehicle. and told us it was our problem from their, they tried blaming us for additional damage tha... read more

Dani T 

on BBB

a year ago

Horrible. If I could put Zero stars I would. Customer service is trash if you can manage to actually get through to them. They sit and watch the phone ring. Ive been on the phone with corporate and everything nothing has been resolved. My rental was set for Monday. Its Friday they are now closed and I still dont have one. 

Donald R 

on BBB

a year ago

Enterprise were very professional From the counter help ************************************************ and all the drivers provided me with excellent customer service they even took me to my destination which was above and beyond Thanks so much for the kindness it is well appreciated ***************** ?? 

Rocks R 

on BBB

a year ago

What if I didnt make it down the highway ********************* to ******** **. Rented a car that had no brakes, bearing falling out. Cost me out of pocket funds for Kal tire inspection. Window was cracked down passenger side, bullseye rock chip drivers view spot. Tried to give car back twice was quite difficult. Only decent help I received was the gal on roadside who informed me to go to the **************** ( The shuttle was approached by airport staff, on our behalf, driver left my guy and I sitting there at night, In the ... read more

James N 

on BBB

a year ago

Found a dirty diaper under the seat and a used rubber in the glove compartment after supposedly they just cleaned it 

Dennis M 

on BBB

a year ago

Denied a rental as my license has a break in it , it is valid and excepted at airports and by peace officers Why not enterprise , when talking with corporate they say that they are not to do that , i returned a rental yeasterday from same location they excepted it last few times without incident .. seems the salesman today has a problem accepting my license ????? i dont get it, this made things very difficult as i wasted time and energy getting to this location to be denied a rental the very next day