Enterprise Rent-A-Car

james R 

on BBB

a year ago

Very unprofessional. **************** very bad. Do not get your rental from them. Too many extra costs. Watch out. Walk away. 

Chris A 

on BBB

a year ago

Reserved a van 2 weeks Ago to carry around Family visiting from our of town. Received a call the week I need the car telling me there was a recall on the passenger van and they could not rent it out! I asked for a copy of the recall they said "they just received" and conveniently ******* couldn't find it in her email or tell the me vehicle type so I could confirm . I asked her to email me a copy and she said I don't see why it matters we don't have a vehicle for you. I find it hard to believe there was a recall that wiped ou... read more

Teresa M 

on BBB

a year ago

Enterprise charged me for damage done by a hail storm the night before I returned the car. **********, ************ 

Mike S 

on BBB

a year ago

Booked a reservation for an electric car on September 19th for a pickup October 22nd. I booked an electric car because I wanted to save cost on gas. I was driving all the way to *********, 4+ hours.I get a call the morning of Oct 22nd saying they dont have a car available. This was pretty infuriating because I have no other options.I call the location and they say they dont have the car I booked but they have a pickup truck or a Challenger. But I wanted those Id need to pay an additional $280. So not only am I out $150 in ga... read more

Le S 

on BBB

a year ago

Rented a car and returned to airport by 6:30 am prior to counter opening. Sign at the airport rental counter said to deposit key in ******. When I received my credit card statement they charged me a whole extra day because they never bothered to check the ****** and did not check my car in until after 5pm. 

Julie T 

on BBB

a year ago

I made a reservation for a standard vehicle through my company's corporate account for business travel more than 3 weeks in advance. When I arrived for pickup, I was given the choice of a compact car or a minivan because "we don't get standard size cars very often." I was told choosing the minivan would be an extra $30 a day, so I was stuck with the compact car. I was told to "ignore the tire warning light." It also had a big dent in the side, a front bumper that had to be knocked back into place frequently to stop the rattl... read more

Ron S 

on BBB

a year ago

No one did a walk around when I picked it up but the gentleman who checked me out was very attentive and polite. Overall a good good experience 

Tanya A 

on BBB

a year ago

**************** non existent have a confirmation number to pick up a rental in ***** ********* get there no car but they surprisingly have a huge suv available higher rate gas guzzler. So whats the point in reserving a car? Asst ******* ******************* rude eye rolling while Im talking to him ******* ***************************** no better but says I can wait and see if a vehicle becomes available. Area manger ********************* no help at all finally answered his phone to say that the airport pulled all the cars the... read more

Kathy A 

on BBB

a year ago

Horrible customer service! The car showed check engine light while we were on the ***********. We stopped and called enterprise customer service. We were told it would take up to 8 hours for them to help us. There was nothing we could do but pray and keep driving. There were no apologies or financial restitution for the issue.