Enterprise Rent-A-Car

Timothy A. 

on BBB

a year ago

Received terrible customer service from a counter associate at Enterprise. I walked in to get a rental because my truck was getting serviced at the dodge dealership. Whenever they took my information down it had a do not rent note on their tablet saying I owed them $1300. I understand about not renting to a customer because of an outstanding balance but the issue was when the employee basically yells customer issues out to mutiple people while store is busy. Very embarrassing especially when there was a glitch in the system ... read more

James B 

on BBB

a year ago

Had no problems. ***** at the *********** location was very friendly and helpful. Rental process took less than ten minutes. Picked up the car when I needed it. Thanks again 

Melissa S 

on BBB

a year ago

Basic company. if you only use them once, you'll probably have a decent experience. However, when you use them a lot, you're bound to have an unpleasant one. My unpleasant experience: After booking the rental 2 weeks in advance as I usually did, my 2 daughters and I, 3 females, were traveling alone to visit a sick relative and we got into ********** around midnight. Went to the car rental section of the airport, paid extra for insurance bc I had the girls with me, I usually don't when I travel alone, so I paid over $600 for ... read more

Kathy C 

on BBB

a year ago

Wish I could put zero stars!!! DO NOT BOOK A VEHICLE WITH THEM!!! We had a reservation and were scheduled to pick up at 11am to leave for a business trip in *********, we had to cancel!! Because they said they might get one by tonight!!! What Im the world!! This is absolutely absurd and the most ridiculous thing Ive experienced! HORRID BUSINESS!!! 

Lillian C 

on BBB

a year ago

Got a rental after my car was stolen. They billed me for the month of parking at a lot that I had already paid and reported the new plate. I have sent them proof of payment. The parking rep realizing their mistake reimbursed enterprise and lot sent them proof that I had paid. It's been 2 months and I still am waiting to be reimbursed. Everytime you call customer service you get the same story line " I will escalate your account, please wait **** business days". Still waiting!!! 

Stacy F 

on BBB

a year ago

What started as a good experience has turned into such an awful experience. I was sent a parking violation citation over a month ago- upon investigation- the parking garage had the wrong date and I was not the individual renting the car at the actual time the violation took place. I have sent this proof in at least 4 times- both to individual people and to the citationdocumentation. Nobody is helping to resolve it. Nobody is aware of it. I KEEP HAVING TO SEND IT TO NEW PEOPLE- who then make me resubmit it to citationdocument... read more

Debra A 

on BBB

a year ago

I attempted to make a reservation, however was unable to do so online. Went into a local office and requested a rental for one day, possibly two. I was not given a contract. The car was very dirty, had no hubcaps on both front tires, drove kind of wobbly. I spoke to ************* about swapping out the car if I kept it an additional day. Early the next morning I was called to come in to swap out vehicle. Upon arriving there I was told that on Saturdays they close at 12:00 noon. I was called at about **** am. Since I didnt ha... read more

Robert M 

on BBB

a year ago

I have worked with ***************************** from ****************, VA ****** multiple times (regrettably my car keeps getting hit while innocently parked on the street). ****************** recommends Enterprise for rentals and I have been lucky enough to work with ******* each time. ******* is friendly, knowledgeable, efficient, kind, and energetic -- always greets you with a smile. I recommend ******* and Enterprise if you need to rent a car. 

Jun Z 

on BBB

a year ago

I rented a minivan through Enterprise website for a one-day rental, from 6pm on Aug 21 to 6pm on Aug 22. The pickup location is in ************, ** (36 *********), the drop-off location is in *********, **. It informed me that the ********* branch will close at 5pm, but I can return after hour at 6pm. On Aug 21 at noon time, we passed the ****** branch and went inside just to see which car wed get. The branch manager (Person A) there told us youll get a Chrysler Pacifica. The car is ready. You can pick it up now and will sti... read more