Enterprise Rent-A-Car

Erin K 

on BBB

2 years ago

****************** is the BEST! Ive rented cars from the ********************) location repeatedly and his service *** attention is always top notch!! Highly recommend! 

Nita B 

on BBB

2 years ago

I rented a car for thanksgiving holiday for 5 days to drive to ********. I made it to ******** okay but on the way back their 2019 ******* Sonata broke down on me in ***** **. Their roadside assistance had me sitting in ***** ** at a gas station for 5 hours and before a taxi was sent to me and when the taxi was sent to me they had them drive me to ************************* where their wasnt any cars available!!!! 

Sandor F 

on BBB

2 years ago

True story people. Rent a car from this company 11/23. I know it's a ******** but I'm not getting the car for free right?. To make a long story short, the car had problems, stopped on the hwy, My family(including my 2 kids) 5 hrs (no lie) on the hwy waiting for enterprise assistance. After being waiting all that time, I called the hwy patrol to notify that I was leaving a car right there. I waited 6 hrs total for enterprise to show up, not a soul by the time I left. I would like to give this company way down below 0 star, bu... read more

Brittany W 

on BBB

2 years ago

I rented a car from the *************** SEVERAL years ago. While I was getting on off the exit to return the car, a rock hit the windshield from the semi in front of me. I immediately called them and let them know, and I contacted Safelite repairs as well which quoted me about $250 to fix, but they needed enterprises approval. When I called enterprise back they told me that I could not get it fixed, and to just bring it back. They tried to charge me almost $800. Since then, I have been rented from SEVERAL enterprises. I pick... read more

Elizabeth U 

on BBB

2 years ago

If I could give them 0 stars I would. Drove an hour to get a car because mine was in a wreck. No car. I know multiple people this has happened to with this horrible garbage company. They're lucky I'm not the one paying or I wouldn't be using them. Will never use them if I need a car I am paying for. Do not recommend them. 

Abe Z 

on BBB

2 years ago

If I can put 0 stars I would, Im very disappointed in Enterprise car rental, I rented a minivan 3 weeks ago and today they tell me the windshield is cracked and its not possible for it to be fixed today. 

Karen W 

on BBB

2 years ago

Tried getting a standard suv, called a week before I needed it, non English speaking customer service agent did not put it in. Ended up w a small suv, 3 years old with 70k miles!!!! Car reaked of cigarette smoke! I guess times have changed when it comes to car rentals ** I at least expected to have a car with less miles and newer 

Brenda R 

on BBB

2 years ago

I rented a car from Enterprise Rent-A-Car from the **************. They use a 3rd party company called ******. Do not rent from them!!! They overcharged my credit card and I have been trying to get a refund since the 25th of September. I contacted the company directly while in ******** and they were unhelpful. When I returned home I contacted Enterprise in North America and they could do nothing except contact the overseas division and I have had no response since. Today I received an email fro ****** stating I owed money to... read more

Charles B 

on BBB

2 years ago

We reserved a luxury vehicle online and then phoned Enterprise to confirm the reservation. Since this was our first time reserving a luxury vehicle (that category was at a great sale price) we called Enterprise to double-check that everything was in order and specifically asked if we could book the additional insurance over the phone - we were told that insurance is purchased when we pick up the vehicle. We travel to ***************** a couple times per year and always rent from Enterprise hence, we thought we were quite fam... read more