Enterprise Rent-A-Car

Lee-Anne G. 

on BBB

2 years ago

Tried to charge me for damage on the rental vehicle without even going outside to inspect the car. This is the second time this location has tried to claim this against us. They do this when you decline the optional insurance and decide to use your own. Do not rent a car from this location! 395 Rexdale Blvd 

Eric F 

on BBB

2 years ago

Left me stranded at a collision shop they were supposed to bring a car to, tried calling to see where they were, was in hold for 30 minutes, hung up and called an Uber! Will be using ***** for any further rental car needs as i would encourage everyone to do!!!! 

Lee-Anne G. 

on BBB

2 years ago

Tried to charge me for damage on the rental vehicle without even going outside to inspect the car. This is the second time this location has tried to claim this against us. They do this when you decline the optional insurance and decide to use your own. Do not rent a car from this location! 395 Rexdale Blvd 

Nique J 

on BBB

2 years ago

This company is horrible , my family was stranded for 5 hours without any accommodations or solution to rectify the issue ! When we called customer service to speak with a manager they transferred me to a ****************** Somebody needs to really let the *** know this is unprofessional , unacceptable and this business needs to do better in case of emergencies ! They gave a faulty car for a road trip ,tire kept getting low on air , oil light came on and the company was really nonchalant! They do know customers pay to rent v... read more

Nique J 

on BBB

2 years ago

This company is horrible , my family was stranded for 5 hours without any accommodations or solution to rectify the issue ! When we called customer service to speak with a manager they transferred me to a ****************** Somebody needs to really let the *** know this is unprofessional , unacceptable and this business needs to do better in case of emergencies ! They gave a faulty car for a road trip ,tire kept getting low on air , oil light came on and the company was really nonchalant! They do know customers pay to rent v... read more

Nique J 

on BBB

2 years ago

This company is horrible , my family was stranded for 5 hours without any accommodations or solution to rectify the issue ! When we called customer service to speak with a manager they transferred me to a ****************** Somebody needs to really let the *** know this is unprofessional , unacceptable and this business needs to do better in case of emergencies ! They gave a faulty car for a road trip ,tire kept getting low on air , oil light came on and the company was really nonchalant! They do know customers pay to rent v... read more

Sunny P 

on BBB

2 years ago

This company is god awful. What was supposed to be a good fun trip turned into a nightmare. We paid extra to rent a larger suv. First, the car was all scratched and dented up with I do not care, however the run did not run right once on the road trip. It starting bucking almost like a misfire. I spent one full day on the phone trying to get a safe car and all they did was send me place to place and when i get there sorry no cars. They told us they called the office and reserved ahead we get to offices and they say no one has... read more

PETTINA M 

on BBB

2 years ago

***************** manager is a poor excuse for a human. I recieved a rental at the central ******* location staff was fantastic but when another payment came due i was $**** short due to a transfer fee instead of allowing me to correct the issue seeing as i rented the car for a family member who was making the payment, he told me i was broke and couldnt make the payment then when i said i was a dollar short he said he ran the card multiple times but when i asked him to run it after the **** was added he said he could not bec... read more

Sunny P 

on BBB

2 years ago

This company is god awful. What was supposed to be a good fun trip turned into a nightmare. We paid extra to rent a larger suv. First, the car was all scratched and dented up with I do not care, however the run did not run right once on the road trip. It starting bucking almost like a misfire. I spent one full day on the phone trying to get a safe car and all they did was send me place to place and when i get there sorry no cars. They told us they called the office and reserved ahead we get to offices and they say no one has... read more