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EnergyAustralia
- Consumer Services
- Docklands, VIC
About this business
Location details
697 Collins St, Docklands, VIC, 3008, Australia
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 08:00 a.m. to 7:00 p.m. | |
| Wed | 08:00 a.m. to 7:00 p.m. | |
| Thu | 08:00 a.m. to 7:00 p.m. | |
| Fri | 08:00 a.m. to 7:00 p.m. | |
| Sat | 08:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
I vacated my property in December 2025 and initially received a final bill of approximately $800. After contacting customer service, the amount was reduced to around $600. Following several phone calls, I was finally advised in May 2026 that this was the final amount owing, and I paid the bill in full. However, only a few days after making that payment, I received yet another bill claiming there was still an outstanding balance. Since then, I have spent considerable time making repeated phone calls, waiting on hold, and aski... read more
Billing department is incompetent, even after multiple phone calls to CLOSE OUT AN ACCOUNT. EnergyAustralia staff have transferred the balance from my "Gas account" to my "Electricity account" and are now hounding me through Spam caller numbers for money that they already have, sitting there, if they'd just look at the account!
I would like to raise a formal complaint regarding the gas meter replacement carried out at my property on 2 July 2026. Following the replacement, I discovered that my gas hot water system was not working. I contacted your customer service several times to report the issue. Unfortunately, my calls were handled by overseas call centre agents who did not fully understand the situation. They repeatedly advised that because my gas cooktop and other gas appliances were working, there could not be any issue related to the meter re... read more
A big shout-out to Avinash for providing some of the best customer service you could ask for in today's market. She went above and beyond to assist with all of our requests and enquiries. Her professionalism, responsiveness, and willingness to help made the entire experience smooth and stress-free. Thank you, Avinash, for your outstanding support!
Ripping people off .. once the plan is over, they move you back to the basic plan which is the most expensive. Whilst they have discounted plans available why can’t they move people to the best discounted plans. Money grabbing companies…
Frequently asked questions about EnergyAustralia
How is EnergyAustralia rated?
EnergyAustralia has a 1.4 star rating with 486 reviews.
When is EnergyAustralia open?
EnergyAustralia is open now. It will close at 7:00 p.m.
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